Cassandra Oliver

Confident medical receptionist and insurance authorization specialist knowledgeable in handling medical billing processes within a fast-paced work environment. Skilled in optimizing clinic workflows by managing patients flow, physician scheduling, and patient appointments. Strong administrative skills, including managing patient records, inventory management, and verifying insurance information.

Proficient verbal, written, and interpersonal skills, allowing effective communication and influence across all segments of a medical environment.

Patient Services - Atrium Health

(2022-02)

• Manage all front-office activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, billing and collections, office administration, and customer service.
• Create and maintain confidential patient files; implemented Epic, Onbase, and Workques systems to automate patient records management.
• Answer patients' questions and requests and provided accurate information related to appointment, doctors' availability, or medical insurance.
• Work closely with other Atrium staff members in the region to optimize patients' experiences and achieve high satisfaction scores.

Medical Billing and Coding - Carolina Pathology/Diligent Billing

(2021-03 - 2022-01)

• Obtained, reviewed and entered insurance authorization and referrals prior to patient services.
• Verified insurance eligibility including contacting both the patient and the insurance corporation by phone on a daily basis as needed to ensure verification.
• Monitored management goals while adhering to company standards, policies, and procedures regarding accounts.
• Maintained appropriate logs and reports, as well as patient confidentiality defined by HIPPA, State, Federal and Company regulations.
• Proactively assessed customer issues and satisfied their needs.

Medical Receptionist - Optum Medical

(2020-07 - 2021-03)

• Answered telephone calls, booked appointments, and answered patients' questions.
• Scheduled patient appointments and managed patient schedules with accuracy and high attention to details.
• Filed patient correspondence and matched medical records with claim forms requiring documentation.
• Obtained insurance for verification and procedure approval by contacting insurance companies.

Patient Scheduler - Advent Health

(2019-02 - 2020-06)

• Monitored and updated all patient scheduling in coordination with physicians.
• Maintained and updated all computerized client appointment schedules on a regular basis.
• Managed admitting system and maintained accurate information in it.
• Retained records of cancellations and re scheduled all appointments.

Medical Secretary - Charlotte Radiology, P.A.

(2015-07 - 2018-04)

• Provided professional support and assistance to medical staff, scheduled and managed patient appointments, and organized files and records.
• Answered the phone, responded to emails, handled mail, collected patients' fees and payments, and assisted with patient care when needed.
• Organized work area and department for neatness and efficiency.

Ancillary Service Scheduler/Medical Secretary - Charlotte Eye, Ear, Nose, and Throat Assoicaties, P.A.

(2018-04 - 2018-12)

Diploma - West Irondequoit High School (1983-06)