Grace Farmer

Team-oriented medical practice manager with 5+ years of experience specializing in revenue cycle optimization, boosting workflow efficiency, and staff leadership. Expert in streamlining operations, implementing billing practices in eClinicalWorks that reduced denials by 70% and administrative improvements reducing staff workload by 30%. Passionate about enhancing the client experience through superior competence and informed decision-making.

Practice Manager at Pinnacle Medical Group (2022-01 – Present)

Generate practice success by managing the entire revenue cycle, directing and supporting our team to exceed quality measure goals, and problem-solving daily issues for both staff and patients.

• Singlehandedly manage the practice's entire revenue cycle. Consistently submit clean claims within 2 days of chart completion.
• Analyze claim denials to proactively correct common errors and implement EMR enhancements to reduce the time to submit clean claims.
• Increased practice IPA score from 3.87 to 4.53 stars and BC MA score from 3.52 to 4.74 stars by understanding and completing required quality measures.
• Problem-solve daily issues, such as equipment malfunction, covering for front office and medical assistant positions as needed, and deescalating and resolving patient complaints.
• Hire, train, implement PIP, and terminate employees as needed.
• Communicate with practice vendors and payers, negotiating and maintaining service contracts.
• Generate monthly detailed financial and administrative reports for practice owner.

Business Assistant at Franklin Dental Care (2021-09 – 2021-12)

In 3 months of employment, promoted to lead patient educator to sell implant procedures, before changing practice hours made the position untenable.

• Met provider production goals by efficiently managing the patient schedule.
• Presented treatment plans to educate patients on projected financial responsibility, avoiding patient financial surprises and maximizing provider A/R.
• Utilized production and collection reports to balance end of day tracking and ensure the practice was reaching measurable goals.

Assistant Manager at Columbia Eye Associates (2019-05 – 2021-09)

Promoted from receptionist to billing manager to assistant practice manager in 2 years of employment.

• Managed entire revenue cycle for the practice.
• Maintained all provider licensing and payer enrollment.
• Documented and submitted MIPS.
• Administered patient AVF and OCT tests.
• Documented visits and determined E/M coding as scribe to the physician.

Master of Business Administration in Business Administration – Bryan College (2019-09 – 2020-05)

B.A. in Christian Studies: Philosophy and Culture – Bryan College (2016-09 – 2019-05)