Melanie Leblanc

A motivated, organized, and multi-dimensional professional who possesses experience in customer-service, with excellent problem solving skills is seeking out a place where I can use my resources and experience to help your company grow.

Office Manager - Shamrock Roofing - Spring, TX

(2023)

• Assign all leads to salesman and put schedule into job nimbus
• Resolve all customer concerns and issues in a timely manner
• Build relationships, with customers, contractors, and vendors
• Calendar management for all salesman, roofers , repairmen, and owner
• Order all roofing supplies and office supplies
• File all insurance claims
• Handle all accounts payable and receivable
• Ensure we have proper permits for jobs sites, and safety regulations are followed
• File all contracts,permits,and insurance papers manually and electronically
• Process both commissioned and non commissioned payroll
• Build monthly sales reports, monthly expense charts and yearly P and L’s

Customer Service Agent - Eva Air - IAH, Spring, TX

(2024 - 2024)

• Check in all passengers
• Identify that all passengers match tickets and documents
• Ask airport security questions to every passenger
• Weigh all luggage and make sure it meets weight requirements
• Take payment over any overweight or over allowance luggage
• Make sure passengers have all the proper documents for international travel
• Assign seats if needed and answer any questions passengers have
• Verify passengers meet requirements for emergency exit seats
• Arrange for wheel chairs when needed and find out if passenger can walk to and from airline door to their and from seat to restroom
• Proper check in of minors
• Escort minors to aircraft, pick up minors from aircraft and deliver to pick up person
• Help to board the plane
• Follow all airport and federal laws safety requirements at all times
• Follow all badging safety requirements at all times

Assistant Manager - RA Sushi - Houston, TX

(2021 - 2023)

• Handle day to day operations
• Take stock of weekly and monthly inventory and order supplies as needed
• Hire and train all new staff, as well as onboard them thru job invite
• Manage the floor, handle guest relations, insure TABC and Health regulations are followed
• Resolve any issues that may occur with either, customers, employees, or kitchen
• Forecast sales and write out employee schedules to ensure all daily coverage is covered
• Build and maintain client and vendor relationships
• Enter all invoices and fill out cost controllable reports
• Process payroll
• Reconcile end of day

Assistant Manager - R &R Craft House - Cypress, TX

(2017 - 2020)

• Manage the floor and handle all guest relations, schedule all employees
• Resolve any issues as the came up in a timely manner
• Work with vendors to schedule promotional events
• Check in all orders and conduct inventory for FOH and BOH
• Enter all invoices into QuickBooks
• Handle all accounts payable and receivable
• Manage all of the establishments social media outlets
• Reconcile end of the day, and write out daily and nightly reports

Bartender/Server - BB’s Café - Houston, TX

(2016 - 2017)

• Waited on and/or made beverages for all customers
• Handled all monetary needs for every transaction
• Cleaned and restocked bar and/ or restaurant at the end of the shift

Assistant Manager - Luke’s Ice House - Houston, TX

(2015 - 2015)

• Was in charge of hiring, onboarding, employee schedules, social media
• Processed payroll
• Checked in all orders and conducted all inventory for FOH and BOH
• Was in charge of all accounts receivable and accounts payable
• Managed the floor and handled all guest relations
• Worked with multiple vendors to schedule promotions for establishment
• Meet with beer and liquor reps weekly
• Reconciled registers, filed and wrote end of the night reports

Assistant Manager - Two Mules Tavern - Spring, TX

(2012 - 2014)

• Worked weekly with vendors to organize promotions for establishment
• Was in charge of hiring, onboarding and training new staff
• Checked in all orders and conducted inventory for FOH and BOH
• Processed payroll
• Was in charge of accounts receivable and payable
• Handled all guest relations and solved all issues promptly as they arose
• Made monthly and yearly p and l’s for expenses and revenue
• Reconciled registers, wrote and filed end of night reports

Paralegal Certification - Washington Institute (2004)

B.A. - Criminal Justice - Northwestern State University (2002)

High School Diploma - Breaux Bridge High (1998)