Graciano Cazares

Results driven professional employee, seeking position with reputable employer to utilize my education, experience and other skills to positively impact growth and profitability to my future employer. An extremely strong relationship builder with proven ability to solve complex problems and competitive leadership experience. As a dedicated professional with extensive experience in leadership, sales, and Merchandising, I am eager to bring my skills as a Lead and Sales Specialist.

My proven track record in optimizing inventory processes and enhancing customer satisfaction aligns perfectly with your goals. I am excited about the opportunity to contribute to your success and drive results as a Lead/Sales Specialist, ensuring a seamless and efficient operation.

Customer Service Associate at Wells Fargo Auto (2026-04 – 2026-06)

• Answering incoming calls on auto loans, refinancing, payoffs and processing payments.
• Communicated with all customers with professionalism and in empathetic manner Adhered to all financial risk factors and policies.
• Resolved customer inquiries promptly via phone, email, and chat channels
• Assisted customers in troubleshooting product issues and offering solutions
• Documented all customer interactions accurately in CRM system
• Communicated effectively with team members to resolve complex issues
• Educated customers about company policies and procedures

Lead/Sales Specialist at Eataly Dallas (2022-09 – 2026-04)

• Oversaw the inventory and management of the warehouse. Replenished, organized and build displays on the sales floor.
• Promoted and planed for promotions to maximize products and drive sales.
• Trained and mentored coworkers, enhancing team performance to set expectations and motivate team to achieve store expectations.
• Conducted market analysis, identifying new opportunities for growth. Utilized data-driven strategies to optimize sales processes.
• Conduct product questions and tailor solutions to address the specific needs of the customer.
• Reduced shrink and out of stocks by 15% by introducing weekly cycle counts and inventory audits.
• Managed daily purchasing for the grocery department utilizing excel and purchasing order systems.

Open Market/Inbound Receiving at Target Corporation (2021-08 – 2022-09)

• Streamlined inbound receiving processes, to boosting efficiency. Enhanced inventory accuracy, reducing discrepancies.
• Coordinated with management and buyers to request shipments based on sales and seasonal demands.
• Processed expired products from the sales floor and conducted daily stock rotation using FIFO.
• Developed innovative food and beverage menus to enhance guest satisfaction
• Monitored inventory and placed orders to maintain stock levels using purchasing order systems.
• Trained new employees on food safety and customer service procedures
• Collaborated with vendors to source quality food and beverage products
• Maintained accurate records of purchases and usage
• Organized merchandise to prepare for sales floor restocking and section - resets. Checked shipments against paperwork to verify units received.
• Collected and disposed of excess inventory, reducing shrink by 20%.
• Observed all company policies, OSHA guidelines and operated electrical equipment.
• Stored deliveries quickly to maintain an efficient flow of traffic and safe environment to accommodate all vendors.
• Inspected incoming technical equipment for accuracy and physical condition
• Coordinated with vendors to resolve shipment discrepancies
• Logged and tracked inventory in warehouse management system
• Processed receipts and documentation for all incoming materials

Receiving Specialist at H.E.B. Central Market (2006-03 – 2020-11)

• Organized merchandise to prepare for sales floor restocking and section - resets. Checked shipments against paperwork to verify units received.
• Collected and disposed of excess inventory, reducing shrink by 20%.
• Observed all company policies, OSHA guidelines and operated electrical equipment.
• Stored deliveries quickly to maintain an efficient flow of traffic and safe environment to accommodate all vendors.
• Inspected incoming technical equipment for accuracy and physical condition
• Coordinated with vendors to resolve shipment discrepancies
• Logged and tracked inventory in warehouse management system
• Processed receipts and documentation for all incoming materials

Associate of Arts – Richland College (1998-12 – 2001-10)