Gracie De Andrade

Compassionate bilingual customer service professional with experience in insurance, healthcare, pharmacy, and home security. Recognized for resolving customer concerns, building trust, communicating clearly, maintaining confidential records, and providing exceptional service. Fluent in English, Portuguese, and Spanish. Seeking part-time customer service, healthcare support, member services, patient support, or security opportunities.

Licensed Customer Service Representative - AAA Insurance

• Provided outstanding customer service by assisting clients with policy changes, billing inquiries, renewals, and coverage questions.
• Resolved customer concerns with professionalism, empathy, and attention to detail.
• Maintained accurate customer documentation while protecting confidential information.
• Built strong relationships by explaining complex information in a clear, easy-to-understand manner.
• Managed multiple priorities in a fast-paced environment while delivering exceptional service.

Customer Service Representative - ADT Security

• Assisted customers with home security products and services.
• Answered customer inquiries, resolved issues, and documented account activity accurately.
• Provided professional service while building customer confidence and trust.
• Worked efficiently in a fast-paced customer-focused environment.

Licensed Customer Service Representative - National General Insurance

• Supported customers with policy servicing, billing, and coverage questions.
• Maintained accurate records and ensured timely follow-up on customer requests.
• Provided courteous, solution-focused service while handling multiple customer interactions.

Sterile Compounding Pharmacy Technician - Option Care Health

• Prepared sterile compounded medications while following strict quality and safety standards.
• Maintained HIPAA compliance and protected confidential patient information.
• Worked closely with pharmacists and healthcare professionals to support patient care.
• Maintained accurate documentation in a highly regulated healthcare environment.

Criminal Justice Coursework - Massachusetts Bay Community College