Grant Hoh

I am an IT Professional transitioning from a career in Speech Pathology. My commitment to continuous learning, my adaptability, and my strong communication and patient counseling skills makes me well-suited to bridge these two fields and provide IT service that enhances the end user experience.

• CORE Construction, Inc. – Frisco, TX April 2022-October 2023

• Collaborate with a national team to provide white-glove level internal technical support for over 1200 end-users company-wide onsite and remotely
• Maintain a response time of <5 minutes and a ticket resolution SLA of <1 hour for 90% of service requests
• Set up and troubleshoot office printers
• Complete ticketing documentation in a concise and timely manner
• Utilize Beyondtrust remote software to provide service to national end users
• Maintain and provision new hire Apple devices and work laptops via Microsoft Intune
• Complete full inventory audit of IT equipment within AssetPanda across 6 national offices
• Complete solo on-site construction jobsite trailer setup including network setup, printer setup, physically mounting conference room equipment and cable management across the DFW metroplex

• Medical City Plano – Plano, TX March 2021-April 2022

• Manage a caseload of 90+ patients in a 600-bed level 1 trauma hospital with a team of 6 SLPs
• Oversee the SLP services in the COVID-19 patient service line including evaluation and management of dysphagia following prolonged COVID-19 pneumonia hospitalization and intubation
• Develop and implement direct professional mentorship programs for fellow team members in advanced clinical techniques including dysphagia management in critically ill patients
• Provide group education for staff throughout the continuum of care regarding speech therapy services
• Counsel and educate patients and family members regarding complex diagnoses including dysphagia, aphasia post stroke and tracheostomy management
• Collaborate with critical care team to improve SLP consults in tracheostomy patients with over 90% compliance as a part of year-end department Performance Improvement projects 

• Memorial Hermann Healthcare System, Texas Medical Center – Houston, TX January 2019-March 2021

• Assessed and treated speech, language, cognitive and swallowing disorders in adults with a variety of complex needs, including tracheostomy, head/neck cancer, stroke and COVID-19 pneumonia
• Collaborated with a multidisciplinary team and attend daily multidisciplinary rounds to maximize patient safety and decrease length of stay by collaborating with care team members

Education  The University of Texas at Dallas

Master of Science, Communication Disorders August 2018

Bachelor of Science, Speech-Language Pathology and Audiology May 2017