Grant Ruff
MORTGAGE LOAN OFFICER CANDIDATE | CLIENT RELATIONSHIP SPECIALIST | U.S. ARMY VETERAN
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About
Client-focused professional with 25+ years of experience in relationship building, client education, and complex decision support. Combines military leadership with healthcare experience in insurance coordination, documentation, and regulated environments. Skilled at building trust, simplifying complex information, and guiding individuals through important decisions. Prepared to apply these strengths to residential mortgage lending.
Experience
Licensed Registered Nurse / Travel Nurse | Client Relationship Advisor | Care Coordinator - Ohio Healthcare Systems
(2014 - 2026)
Representative Organizations: OhioHealth • The Ohio State University Wexner Medical Center and The James Cancer Hospital • University of Cincinnati Medical Center • Miami Valley Hospital
- Guided thousands of individuals and families through complex decisions using a consultative, client-focused approach.
- Coordinated services among clients, insurance providers, physicians, and multidisciplinary teams.
- Managed insurance authorizations, benefit coordination, utilization review, and financial eligibility requirements.
- Maintained accurate, confidential documentation in highly regulated environments.
- Built trusted relationships through clear communication, responsiveness, and consistent follow-through.
Staff Sergeant (E-6) - United States Army
(1999 - 2012)
- Completed 12 years of honorable service, leading and mentoring Soldiers in demanding, high-accountability environments.
- Completed three overseas deployments: two to Iraq in support of Operation Iraqi Freedom and one to Kosovo supporting NATO peacekeeping operations.
- Earned the Bronze Star Medal, three Army Commendation Medals, and ten Army Achievement Medals.
Education
Bachelor of Science - Nursing (BSN) - Otterbein University (2014)
