Call center manager / Insurance manager
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Experienced account executive/manager with 10 years+ developing bilingual English/Spanish professional talent in line with marketing efforts towards effective and efficient growth strategies resulting in highest standards of service inclusive of clear and concise consumer information resources.
Dynamic Associate Manager with over 8 years of experience in coaching bilingual teams and managing client relationships. Proficient in performing statistical analysis to enhance team performance and addressing procedural obstacles. Ensured effective communication between key stakeholders and engaged effectively with clients in both English and Spanish. Proven track record in optimizing operational efficiency, contributing to team success.
Prepared to leverage skills in data and client production support operations to drive results for the team.
P&C licensed - Nevada
Non-Resident producer multiple states
