Gregory Fletcher
Remote Customer Support Specialist | Content & Community Operations | Mental Health Support Professional
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About
Remote Customer Support Specialist with 6+ years supporting General Motors dealerships across sales, service, CPO operations, and vehicle damage case management. Skilled in high-volume customer communication, crisis-aware judgment, and clear, human-centered support. Brings 15 years of mental health experience that strengthens community moderation instincts, empathy, and de-escalation.
Seeking a role with HBO International contributing to viewer experience, content operations, and global community support.
Experience
Remote Customer Support Specialist - General Motors - Remote
- Supported dealership personnel nationwide on sales, service, CPO policy, and warranty processes.
- Managed complex customer situations with clarity and calm communication.
- Investigated and documented vehicle cases with accuracy.
- Recognized for steady, grounded communication style.
Mental Health Worker - Various Organizations
- Provided support to individuals in crisis using de-escalation and active listening.
- Documented cases accurately for compliance.
- Strengthened communication ideal for community support environments.
Warehouse Associate - Lowe's & U.S. Federal Government
- Performed logistics, stocking, receiving, and order fulfillment.
- Maintained inventory accuracy and safety standards.
- Supported high-volume operational flow.
