Jolie Olano

Dynamic hospitality professional with exceptional customer service skills, progressed at Tangy Crab. Proven ability to enhance guest experiences through effective team collaboration and menu memorization. Recognized for efficiently managing high-volume dining environments while cultivating strong relationships with guests.

Server - Tangy Crab

(2023-05 - 2025-05)

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/Bartender - Rio Luna Tacos and Tequila

(2023-05 - 2025-05)

• Handled several tables at once, showcasing efficiency and meticulousness during busy periods.
• Assisted in training new servers on menu items, service standards, and operational procedures to enhance team performance.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Barista - Starbucks

(2022-06 - 2023-02)

• Assisted customers with menu selections, providing recommendations based on preferences to enhance their experience.
• Managed cash register operations, accurately processing transactions while maintaining efficient service flow.
• Collaborated with team members to achieve daily sales targets and maintain a positive work environment.

Restaurant Hostess - Frankenmuth Brewery

(2020-08 - 2022-04)

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system, coordinating seating arrangements efficiently during peak hours.
• Assisted in maintaining cleanliness and organization of waiting area and dining space.
• Communicated effectively with kitchen staff to ensure timely service delivery for guests.

High School Diploma - Swan Valley High School