ATM/Debit Fraud Specialist - Advanced Call Center Technologies (ACT)
(2025-03)
- Perform high-volume data entry for fraud investigation cases while maintaining strict accuracy
- Maintain and update detailed case records to ensure compliance with company policies
- Document fraud investigations clearly to support resolution and reporting processes
- Handle sensitive financial information while following data security and confidentiality standards
FAFSA Advisor - AmeriCorps – UTRGV
(2023 - 2023)
- Assisted students and families in completing FAFSA applications with accurate data entry
- Reviewed and verified financial documents to ensure completeness and accuracy of submissions
- Maintained organized student records and tracked application progress through completion
- Provided guidance on financial aid processes while ensuring compliance with program requirements
Marketing Assistant - Chick-fil-A
(2025-01 - 2025-03)
- Supported marketing campaigns by creating and scheduling content across social media platforms
- Assisted in planning promotional events to increase brand awareness and customer engagement
- Monitored engagement metrics and contributed ideas to improve campaign performance
General Manager - Jump-N-Flip
(2021 - 2023)
- Managed daily operations including staff supervision, scheduling, and customer service oversight
- Oversaw budgeting and operational processes to improve efficiency and reduce costs
- Trained and developed employees, leading to improved performance and team retention
