Stacy Scott

Dedicated customer service and banking professional with over 9 years of experience providing exceptional client support, fraud prevention, and account servicing. Skilled in ACH and wire transfers, account management, problem resolution, and customer relationship building. Recognized for excellent communication, attention to detail, and delivering outstanding customer experiences in fast-paced environments.

Business Care & Fraud Specialist - Truist Bank - Whiteville, NC

(2021-08 - 2026-03)

• Assisted business and retail clients with ACH transactions, wire transfers, account maintenance, and bill payment services.
• Investigated debit card, credit card, and account fraud claims while ensuring compliance with banking policies.
• Consistently delivered high-quality customer service and resolved complex account issues efficiently.
• Educated clients on fraud prevention practices and account security measures.
• Maintained accuracy while handling sensitive financial information and customer accounts.
• Collaborated with team members to improve customer satisfaction and operational efficiency.
• Recognized for strong problem-solving skills, professionalism, and commitment to client success.

Phlebotomist - Southeastern Regional Medical Center - Lumberton, NC

(2018-05 - 2021-07)

• Collected blood samples using butterfly and straight needles while following safety and quality standards.
• Performed venipuncture procedures accurately and efficiently.
• Ensured proper specimen labeling, handling, and transportation for laboratory testing.
• Delivered compassionate patient care while minimizing discomfort.

Cashier / Customer Service Associate - Walmart - Pembroke, NC

(2016-10 - 2018-04)

• Provided friendly and efficient customer service in a fast-paced retail environment.
• Processed transactions accurately while handling cash, debit, and credit payments.
• Assisted customers with inquiries, returns, and issue resolution.

Certificate - Phlebotomy Training - Fayetteville Technical Community College