Guadalupe Olson

Service-oriented paralegal and administrative professional who genuinely enjoys helping people. Recent hands-on experience supporting probate and guardianship matters, including document preparation, case management, client communication, hearing scheduling, and deadline management. Brings 21 years of experience with AAA Insurance, including supervisory and claims roles.

Known for reliability, dedication, strong people skills, adaptability, attention to detail, and a strong work ethic. Works efficiently under pressure and takes pride in completing tasks accurately and on time.

Paralegal at Zinn Legal (2024-05 – 2026-08)

• Learned estate planning, foreclosures, evictions, real estate contracts, litigation, foreclosures, eviction, probate and guardianship procedures by reviewing prior case files and developed the ability to prepare documents from opening through closing. I prepared and organized cases regarding litigation. Keeping accurate records and maintained deadlines.
• Filed deeds, maintained case logs, scheduled hearings, depositions, mediations, tracked deadlines, and coordinated the attorney’s calendar.
• Handled most calls seeking assistance from the attorney under her direction, maintained email and incoming/outgoing mail, and assisted with collection invoicing of monies owed.
• Trained the receptionist, stayed organized, focused on details, and worked effectively with the attorney and office staff. Managed, organized, and maintained documents for all cases including e-filing.

Receptionist at Zinn Legal (2024-01 – 2024-05)

• Supported daily office operations, answered phones, assisted callers, maintained communications, and provided administrative support before becoming a paralegal.

Licensed Real Estate Agent at Various Brokers (2023 – Present)

• Obtained a Florida real estate license for investment purposes and gained experience with real estate processes and various software.
• Managed client relationships, property inquiries, appointments, and follow-up activities.
• Conducted cold calls, prospecting, door-to-door outreach, and follow-up campaigns to generate new business.
• Created and distributed marketing materials, property flyers, advertisements, and promotional content.
• Maintained and updated business website with property information, services, and marketing content.
• Prepared property listings, client communications, and transaction -related documentation.
• Coordinated appointments, showings, open houses, and property tours.
• Maintained accurate client records, contact information, and follow-up schedules.
• Communicated with buyers, sellers, lenders, title companies, inspectors, and other professionals.
• Used Microsoft Office and technology to organize information, prepare documents, and manage business activities.
• Managed multiple deadlines and priorities while providing responsive and professional customer service.
• Worked independently, developed business strategies, and maintained consistent follow-through from initial contact through completion of transactions.

Receptionist / Assistant to Sales Department at Online Trading Academy (family business) (2018 – 2020)

• Answered phones, performed A/R collections, processed payments, posted to social media, and directed customers to the appropriate salesperson.
• Set up classes, greeted students, performed cold calls, and maintained student information.

Accounts Receivable Clerk at Controllers Group, Inc. (family business) (2006 – 2008)

• Handled accounts receivable collections and resolved vendor issues.

Homeowner Supervisor; Auto & Homeowner Adjuster; Field Relief Adjuster at AAA Insurance (1984 – 2005)

(Retired)

• Built a 21-year career in progressively responsible insurance claims and supervisory positions.
• Developed extensive customer service experience while working effectively under pressure and with customers, coworkers, and management.
• Established a long record of reliability, dedication, problem solving, and dependable follow-through.

High school – Silver Creek High School (1983)