Kim Folan

Customer service and operations professional with experience supporting veterinary healthcare and restaurant operations. Skilled in client communication, appointment scheduling, multi-line phone systems, accurate recordkeeping, payment processing, deposits, and daily operational support.

Former

Manager on Duty and Key Holder with experience opening operations, preparing financial reports, and supporting team and guest needs. Proficient in Avimark and Cornerstone; known for organization, adaptability, and multitasking in fast-paced environments.

Client Service Representative - FloridaWild Integrative Veterinary Center & Urgent Care

(2024-01)

• Welcome and assist veterinary clients while supporting a professional, positive client experience.
• Coordinate patient check-in/check-out, appointment scheduling, multi-line phone calls, and client payments.
• Enter medical histories, attach documents, and record prescription refill information for technicians.
• Complete closing deposits, maintain accurate records in Avimark, and support daily front-office operations while balancing competing needs.

Client Service Representative - Beville Animal Hospital

(2024-01 - 2024-12)

• Delivered front-desk support, including client service, patient check-in/check-out, appointment scheduling, and payment processing.
• Answered multi-line phones and entered medical histories, bloodwork, and prescription refill information.
• Completed closing deposits and maintained client and patient information in Cornerstone.

Manager on Duty / Key Holder - Swamp House Grill

(2019-01 - 2024-12)

• Supported daily restaurant operations and customer service as a designated Key Holder and Manager on Duty.
• Opened the restaurant and helped prepare the operation for daily business.
• Handled customer orders, payments, food and beverage service, and guest needs in a fast-paced environment.
• Prepared server financial reports and performed duties involving restaurant cash and financial procedures.
• Maintained a clean, organized, welcoming environment while balancing multiple operational priorities.

Client Service Representative - Animal Hospital of Chesterfield & Tree Lodge Pet Resort

(2015-01 - 2018-12)

• Provided client-facing service, patient check-in/check-out, appointment scheduling, and payment processing.
• Answered multi-line phones, entered medical histories, bloodwork, and prescription refill information, and maintained records in Avimark.
• Completed closing deposits and supported daily administrative and facility responsibilities.

Client Service Representative - Parkway Small Animal & Exotic Hospital

(2015-01 - 2017-12)

• Provided front-desk customer service, scheduling, check-in/check-out, payment processing, and multi-line phone support.
• Entered medical histories, bloodwork, and prescription refill information; maintained accurate Avimark records.
• Completed closing deposits and supported daily cleaning and front-office operations.

High School Diploma - North Farmington High School

Business Management - Macomb Community College (2015-01 - 2017-12)

General University Program - Oakland Community College (2009-01 - 2011-12)