Guadalupe Tello

Experienced Operations Leader with a proven track record of managing 15-person teams and driving service excellence. Expert in conflict resolution and rapid service recovery, taking full ownership of daily customer escalations to ensure positive brand interactions. Adept at optimizing workflows, boosting team performance, and maintaining a calm, solution-oriented approach in high-pressure, fast-paced environments.

Retail Operations Manager at HomeWise Appliance (2024-01 – 2026-01)

• Managed daily store operations and a team of 15 sales associates, including creating 3-month schedules, reviewing time cards for payroll, and leading weekly goal-setting meetings with store leadership.
• Served as the primary point of contact for vendor communication and complex customer escalations requiring management intervention.
• Maintained high operational standards for product availability, accurate pricing, and visual displays while managing front-of-house phone queues to achieve a call-answer rate above 90% in a fast-paced environment

Lead Sales Associate at Mattress Firm (2022-01 – 2024-01)

• Steered full-scale store operations, staff scheduling, and sales KPI analysis during a prolonged store manager vacancy. Successfully drove revenue growth and enhanced brand reputation by training team members in consultative sleep-technology sales, optimizing vendor relations for inventory accuracy, and systematically capturing 5-star Google customer reviews.

Brand Ambassador at Electra Meccanica (2021-01 – 2022-01)

• Maximized sales conversions and brand loyalty by executing high-touch customer engagement strategies, delivering expert product demonstrations, qualifying leads for test drives, systematically managing customer data to streamline critical sales follow-ups and address product inquiries.

Associate In Science (A.S) in Business Administration – Evergreen Valley College (2025-01)

Associate In Science (A.S) in Economics – Evergreen Valley College (2025-01)