Gulshoda Wafa

Manual QA Tester Experience, IT Support and Cybersecurity Analyst knowledge with 7+ years of experience testing enterprise applications, troubleshooting technical issues, validating backend data, and supporting users across web, mobile, and backend systems. Skilled in defect analysis, SQL debugging, API testing, system monitoring, and Agile SDLC. Strong foundation in cybersecurity principles including incident response, digital forensics, NIST CSF, Linux, and network security.

Adept at resolving userreported issues, improving system reliability, and collaborating with crossfunctional teams.

Manual Mobile & Web QA Tester at LoanDepot (2021-12 – 2025-02)

• Executed manual testing for enterprise web and mobile applications, covering functional, regression, integration, system, and backend testing.
• Performed IT support tasks, assisting internal teams with access issues, login failures, environment setup, and application troubleshooting.
• Conducted rootcause analysis using SQL queries, logs, and API responses to identify defects and system inconsistencies.
• Managed the full defect lifecycle in Jira, including triage, prioritization, tracking, and verification.
• Collaborated with developers, business analysts, and QA teams to ensure release of readiness and system stability.
• Created detailed test plans, test cases, and Requirements Traceability Matrices (RTMs).
• Supported Agile ceremonies and contributed to continuous improvement of QA processes.

QA Engineer at Alliance Tek Solutions (Client: Nosto) (2019-04 – 2021-12)

• Designed and executed manual and automated test cases using Selenium WebDriver.
• Performed technical troubleshooting for web applications, resolving browser compatibility issues, environment configuration problems, and userreported defects.
• Automated smoke, regression, and functional test suites; integrated test execution with Jenkins and GitHub.
• Conducted API testing using Postman and validated backend data using SQL queries.
• Documented defects in Jira and collaborated with crossfunctional teams to ensure timely resolution.
• Participated in Agile Scrum ceremonies and supported release cycles with thorough testing and verification.

QA Tester at Alliance Tek Solutions (Client: SafeAuto Insurance Group) (2018-01 – 2019-03)

• Executed manual test cases based on business requirements for insurance applications.
• Performed functional, regression, smoke, integration, and backend testing.
• Provided IT support for QA environments, including troubleshooting test data issues, access permissions, and environment inconsistencies.
• Validated backend data accuracy using Oracle SQL queries.
• Worked closely with developers to investigate, document, and resolve defects.
• Supported software releases within a Waterfall development framework.

Bachelor of Arts in English Philology and Education – Uzbek State University of World Languages (2012 – 2017)

Exchange student in International Relations – Hankuk University of Foreign Studies (2015 – 2016)

Master in Ai in Business – Boston University (2026)