Gulzar Baloch

I am a Computer Science graduate from FAST-NUCES with a strong focus on web development. I specialize in the MERN stack and have hands-on experience building full-stack web and mobile applications. Additionally, I have practical experience with .NET technologies, including Java and C#, ASP.NET Core, and RESTful Web APIs, enabling me to design and develop secure, scalable backend systems.

With a strong problem-solving mindset and a passion for innovation, I aim to apply my skills across JavaScript and .NET ecosystems to build scalable, data-driven solutions that address real-world challenges.

Web Development Intern - Brainwave Matrix Solutions - Remote

(2024-12 - 2025-02)

• Worked on the development of a dynamic web application using the MERN stack.
• Contributed to front-end design, backend development, and integrating APIs.
• Collaborated with the team to enhance UI/UX, optimizing the application for better user experience.

Tech Service Management Intern - Mashreq Bank - Onsite

(2026-07)

• Worked on IT service management activities, including incident handling, service requests, ticket management, and technical support.
• Assisted in troubleshooting technical issues and identifying appropriate solutions to improve service availability and user satisfaction.
• Monitored and updated service tickets, ensuring issues were properly documented, tracked, and resolved within defined SLAs.
• Collaborated with technical teams to investigate issues, escalate complex problems, and follow up on their resolution.
• Maintained technical documentation, service records, and reports to support efficient IT service operations.
• Gained practical knowledge of ITIL concepts, incident management, problem management, change management, and service request management.

Bachelor of Science - Computer Science - National University of Computer and Emerging Sciences (FAST-NUCES) (2021-08 - 2025-12)