Gurveen Kaur

Experienced in team leadership and staff supervision with a proven track record in customer service and operational efficiency. Adept at training and developing staff, managing inventory, and resolving conflicts to enhance productivity. Seeking to leverage skills in a new role as a Store Manager to drive team success and operational excellence.

Food Service Supervisor at Tim Hortons (2020-07 – Present)

• Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
• Ensured all safety regulations were met according to local health codes and standards.
• Utilized excellent communication skills when interacting with customers or vendors.
• Developed innovative strategies for customer service excellence and implemented them effectively.
• Inspected equipment on a regular basis for cleanliness, functionality, and safety concerns.
• Performed cash register reconciliations at the end of each shift to verify accuracy of sales transactions.

Assistant Store Leader at 7-11 Company (2022-04 – 2025-10)

• Identified areas where processes could be improved upon for greater efficiency.
• Implemented loss prevention protocols to minimize theft or other security risks.
• Demonstrated ability to lead and motivate a team of store associates.
• Utilized strong problem-solving skills to quickly resolve customer issues.
• Trained new employees in company policies, procedures, and customer service standards.
• Responded promptly to customer inquiries via phone calls or emails in a friendly manner.
• Maintained accurate records of daily sales, deposits, and inventory levels.

Scheduling Coordinator at Eagle Eye Security (2021-08 – 2022-03)

• Created and maintained reports for tracking scheduling data.
• Developed scheduling protocols to improve efficiency and accuracy of scheduling process.
• Ensured compliance with all policies and procedures related to scheduling.
• Utilized computer software programs to create and update detailed employee shift schedules.
• Created reports detailing employee absences, tardiness, overtime hours, and vacation requests.
• Maintained database of employee contact information, shift preferences, and availability records.
• Maintained accurate payroll records and submitted data to accounting department for processing.

Bookkeeper at New India Restaurant (2018-05 – 2020-03)

• Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
• Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
• Processed bills by recording invoices received from suppliers or vendors on accounting system database.
• Reviewed invoices and payments for accuracy before processing.
• Provided support with month-end close processes such as journal entries and reconciliations.
• Prepared weekly payroll summaries which included deductions for taxes, insurance premiums.

Bank teller at Cooperative Bank (2017-05 – 2017-09)

• Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Greeted customers with professionalism and friendly and courteous demeanor.
• Guided customers in selecting appropriate financial products for individual needs.
• Completed financial transactions, including deposits, withdrawals, and loan payments.
• Verified customer identification documents for new accounts.

Home insurance provider at Reliance Company (2017-09 – 2018-04)

• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Identified ways to improve efficiency in operations and implemented process changes.
• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
• Managed and coordinated multiple projects while ensuring timely completion.
• Participated in ongoing training to enhance own job skills and knowledge.

Diploma in Operations Management – British Institute of Technology (2021-01)

Diploma in Digital Media and Management Science – Pacific Link College (2020-01)

Master of Business Administration (MBA) – Guru Nanak Dev University, India (2017-01)

Bachelor of Business Administration (BBA) – BBK DAV College, India (2015-01)