Mary Grace Mateo

Food Service Supervisor

Talent

Pasadena, NLMember since July 15, 2026

Team leadership and supervisionCustomer service managementOperational planning and executionInventory managementProblem-solving and decision-makingCommunication and interpersonal skillsTime management and multitaskingStaff training and development

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Team leadership and supervisionCustomer service managementOperational planning and executionInventory managementProblem-solving and decision-making

About

A dedicated and results-oriented professional with extensive experience in food service management, pharmacy assistance, and training. Proven ability to lead teams, ensure customer satisfaction, and uphold operational excellence. With a strong background in managerial roles and a passion for delivering exceptional service, consistently contributed to company growth and success.

Adept at handling diverse responsibilities, fostering a productive work environment, and implementing effective processes to meet business goals.

Experience

Food Service Supervisor - Bell's Lake-Vu Motel and Restaurant - Canada

(2023-01 - 2025-01)

Supervised and coordinated staff operations to ensure exceptional customer service.
Managed inventory levels, monitored supplies, and ensured proper stock management.
Enforced company policies and safety procedures to maintain compliance.
Addressed customer inquiries and resolved issues promptly.
Trained and mentored staff to enhance performance and service quality.

Second Assistant Manager - Goldenbest International Food Group Inc. (McDonald's) - Philippines

(2018-01 - 2022-01)

Managed restaurant operations, including staff supervision and scheduling.
Ensured food quality standards and safety protocols were consistently met.
Provided excellent customer service and resolved complaints effectively.
Conducted staff training programs to promote productivity and teamwork.
Collaborated with management to achieve sales and performance goals.

Pharmacy Assistant, Cashier, and Health Specialist - Watsons Personal Care Store Inc. - Philippines

(2015-01 - 2018-01)

Assisted pharmacists in dispensing medications accurately and efficiently.
Educated customers on proper medication usage and side effects.
Processed sales transactions and maintained accurate cash handling.
Provided excellent customer service and addressed inquiries.
Maintained inventory, ensuring proper storage and labeling of pharmaceuticals.

Pharmacy Services NCII Trainer - JCOURSE Design Technology Institute, Inc. - Philippines

(2014-01 - 2014-12)

Conducted hands-on training and assessments for pharmacy students.
Developed course materials and ensured alignment with curriculum standards.
Provided guidance on pharmacy operations, customer service, and health management.
Evaluated student progress and provided constructive feedback.
Collaborated with industry professionals to enhance training quality.