Assistant Front Desk Manager at Pacific Edge Sports Academy (2026-08 – Present)
- Delivered professional customer service to families, clients, and staff in a fast-paced front-desk environment, ensuring clear communication and effective problem-solving.
- Managed daily check-ins, class schedules, and customer inquiries with precision, maintaining an organized and efficient front-desk operation.
- Processed billing inquiries and account updates while upholding confidentiality and professionalism in handling sensitive information.
- Coordinated with coaches and administrative staff to address customer concerns, fostering cooperative relationships and enhancing service delivery.
- Utilized Microsoft Excel and Google Sheets to maintain accurate customer records and operational data, ensuring timely updates and effective data entry.
Operations Manager (Seasonal) at Connolly Ranch (2026-02 – 2026-07)
- Recognized by leadership for independently identifying workflow improvements and designing efficient systems, leading to enhanced operational processes adopted across the organization.
- Documented standard operating procedures and trained seasonal staff on new processes, ensuring consistency and effective execution of operational tasks.
- Directed recruitment, onboarding, and training for seasonal staff, preparing them for summer camp operations and aligning them with organizational expectations.
- Coordinated multiple projects and schedules, fostering team collaboration and effective communication to meet critical deadlines.
Spa Receptionist at Silverado Spa And Salons (2025-06 – 2026-07)
- Scheduled appointments and managed calendars for massage therapists, ensuring timely and efficient service delivery for clients.
- Handled sensitive client information with confidentiality, adhering to privacy regulations and company policies.
- Maintained an organized reception area, contributing to a welcoming environment while managing high call volumes and client inquiries.
Server Assistant/ Outside Barback/Bartender/ Outside Server at Violetto (2023-04 – 2025-10)
- Delivered exceptional fine-dining service by anticipating guest needs and maintaining high standards throughout the dining experience.
- Guided guests through menu selections, daily specials, and beverage pairings, ensuring clear communication and personalized recommendations.
- Processed food and beverage orders accurately through the POS system, coordinating with kitchen and bar staff to ensure timely service during high-volume shifts.
Head Coach at Saint Helena Unified School District (2024-08 – 2025-03)
- Planned and managed team practices, game schedules, and logistics to ensure organized operations and efficient use of facilities.
- Supervised and mentored assistant coaches, fostering a collaborative environment that enhanced team performance and communication.
- Communicated effectively with families and program leadership to maintain strong relationships and support athlete development.
- Adapted training activities based on athlete performance and safety needs, prioritizing health and injury prevention.
Intern Sports Trainer at Pacific Union College (2022-10 – 2024-10)
- Supported athletes by developing individualized training plans that emphasized skill development, teamwork, and long-term performance, while maintaining confidentiality and empathy in communication.
- Documented and organized practice schedules, team logistics, and equipment management to ensure a safe and efficient training environment.
- Communicated effectively with athletes and staff to foster a positive team culture, promoting accountability and personal growth.
Back Waiter, Food Runner and Private Events at Farmstead (2019-03 – 2024-06)
- Coordinated timely delivery of dishes between kitchen and front-of-house teams, ensuring order accuracy and adherence to presentation standards in a Michelin-recognized fine dining environment.
- Maintained effective communication and teamwork with chefs and servers during high-pressure service periods, enhancing overall customer satisfaction.
Physical Therapy Intern at Adventist Health (2022-03 – 2023-07)
- Served 100-200 patients daily, assisting physical therapists with rehabilitation activities and ensuring adherence to care plans.
- Managed patient interactions with empathy and professionalism, fostering a supportive environment while documenting progress under licensed therapists' guidance.
E-commerce Shopper at Walmart Supercenter (2016-04 – 2021-01)
- Supervised daily operations, serving 100 to 200 customers with a focus on empathy and effective communication, achieving 100% accuracy in order fulfillment.
- Maintained an organized environment while overseeing 2000 to 3000 deliveries weekly, ensuring efficient service and problem-solving for customer inquiries.
Babysitter/Supervisor at Boys & Girls Clubs of St. Helena and Calistoga (2018-11 – 2020-01)
- Coordinated and hosted events for over 100 guests, ensuring seamless execution and addressing all attendee needs.
- Processed payments and maintained accurate records for events, facilitating efficient auditing and financial tracking.
- Responded to inquiries from guests and staff, fostering positive communication and enhancing customer service.
Private Event Coordinator at Oak Brook Park District Recreation Center (2016-03 – 2018-01)
- Served as the primary private event coordinator, managing events for 100+ guests while ensuring seamless execution and high customer satisfaction.
- Answered inquiries and resolved issues for 100-200 customers daily, maintaining 100% accuracy in service delivery compared to 70 peers.
