Hailey Chao

Detail-oriented and highly organized Political Science graduate with experience in professional communication, scheduling, customer relations, problem-solving, and managing multiple priorities in fast-paced environments. Proficient in Microsoft Word, Excel, and PowerPoint with strong written and verbal communication skills. Demonstrated ability to maintain accuracy, coordinate schedules, resolve time-sensitive issues, and communicate effectively with diverse individuals.

Guest Service Associate at Kickin Crab (2025-09 – 2026-08)

Hospitality & Restaurant Operations

• Delivered professional guest service in a high-volume restaurant, managing multiple priorities during peak hours while maintaining accuracy and service standards.
• Processed customer transactions and handled service requests simultaneously, keeping workflows organized and minimizing errors.
• Resolved guest concerns promptly and professionally, using sound judgment and escalating issues to management when appropriate.
• Relayed guest needs and operational updates between customers, servers, and kitchen staff to ensure information was communicated accurately and on time.

Hospitality Service Representative at Izakaya Osen (2023-10 – 2025-09)

Hospitality & Restaurant Operations

• Coordinated reservations and seating through Yelp Reservations, maintaining accurate booking records and communicating schedule changes to guests and staff.
• Resolved reservation conflicts, overbooking issues, and time-sensitive scheduling concerns while keeping service on schedule.
• Managed a high volume of reservations and customer interactions with consistent accuracy, organization, and attention to detail.
• Served as a primary point of contact for guests and team members regarding schedules, special requests, and operational needs.

Shadow Extern at Sutter Medical Imaging (2021-04 – 2021-04)

Healthcare Administration

• Observed office operations, procedures, and professional communication within a regulated healthcare environment.
• Gained exposure to confidentiality standards, documentation protocols, and the importance of accuracy in handling sensitive information.

Bachelor of Arts in Political Science – UC Irvine - School of Social Sciences 2026