Hailey Riha

Motivated and detail-oriented professional pursuing an Associate Degree in Paralegal Studies at Des Moines Area Community College (DMACC). Brings over five years of customer service, administrative, and communication experience across financial, retail, and energy sectors. Recognized for strong organizational skills, multitasking ability, and a proactive approach to problem-solving. Seeking to apply communication and documentation skills in a paralegal or compliance-related position.

Customer Service Associate at Alliant Energy (2024-04 – Present)

• Manage inbound calls regarding billing, service start/stop, and renewable energy inquiries.
• Handle outage and emergency calls while ensuring compliance with company and state utility procedures.
• Provide accurate information and empathetic assistance to resolve customer concerns efficiently.

Contact Center Sales Associate (SAFE) at Wells Fargo (2021-10 – 2024-04)

• Assisted mortgage customers by phone and email; documented call details for future support.
• Utilized Microsoft Word and Excel to complete real-time call tasks.
• Collaborated with management teams to refine call procedures and enhance service quality.

Customer Service Representative at Fleet Farm (2020-09 – 2021-10)

• Promoted from cashier to service desk representative.
• Supervised cashiers, scheduled breaks, managed cash flow, and handled returns.
• Responded to customer inquiries, resolved scheduling conflicts, and prepared employee and customer notices.

Child Care Provider (1-Year-Old Room) at Treehouse Learning Center (2020-04 – 2020-08)

• Supervised and cared for toddlers in a structured environment.
• Maintained organization and routines to ensure a safe, consistent experience for children and families.

Sales Associate at Maurices (2019-10 – 2020-04)

• Assisted customers with inventory location and fitting room support.
• Organized stockroom and maintained product displays for efficient workflow.

Crew Trainer at McDonald's (2017-06 – 2019-07)

• Trained new employees on store policies, daily operations, and customer service standards.
• Promoted teamwork and adherence to safety and quality guidelines.

Associate Degree in Paralegal Studies in Paralegal Studies – Des Moines Area Community College (DMACC) (2025)

Associate of Arts in Liberal Arts – Des Moines Area Community College (DMACC) (2019)

High School Diploma – New Hampton High School (2019)