HR Payroll Manger/ Office Manager
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As an experienced HR Payroll and Office Manager, I bring 6 years of expertise in managing payroll operations, HR functions, and administrative tasks with a keen eye for detail and efficiency. My background includes overseeing payroll processing, ensuring compliance with labor laws, supporting employee relations, and maintaining smooth office operations. I am passionate about creating streamlined processes, improving team productivity, and fostering a positive work environment.
I thrive in fast-paced settings and am dedicated to delivering exceptional service and support to both employees and management
American Rooter and Drain - HR/Payroll Manager/ Office Manager/ Dispatcher Caldwell • 03/2023 - 09/2024 WORK HISTORY Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
• Developed and implemented HR strategies to improve employee engagement and retention.
• Conducted recruitment process for new hires, including job postings, interviews and background checks. (Used Indeed) • Managed performance reviews, disciplinary actions and salary negotiations.
• Assisted in the development of policies related to human resources management.
• Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
• Monitored attendance records and leave requests for accuracy and completeness.
• Coordinated training programs for new employees and existing staff members.
• Organized and facilitated team-building activities, including monthly staff meetings.
• Processing employee benefits such as health insurance, I set up our health Benefits.
• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• SERVPRO of Boise - Executive Assistant to the President Meridian• 01/2016 - 03/2023 Received and dispatched calls for emergency services.
• Provided timely updates to customers regarding their orders or requests.
• Assigned drivers to appropriate routes based on customer needs.
• Implemented new accounting software systems to improve efficiency.
• Prepared monthly expense reports for accounting purposes.
• Created and maintained accurate records of permits, applications, and related documents.
• Pulled permit applications for new Plumbing and HVAC projects.
SERVPRO of Boise - Executive Assistant to the President Meridian• 01/2016 - 03/2023 Received and dispatched calls for emergency services.
• Provided timely updates to customers regarding their orders or requests.
• Assigned drivers to appropriate routes based on customer needs.
• Implemented new accounting software systems to improve efficiency.
• Prepared monthly expense reports for accounting purposes.
• Created and maintained accurate records of permits, applications, and related documents.
• Pulled permit applications for new Plumbing and HVAC projects.
• Organized and maintained the Owners calendar, scheduling meetings and appointments.
• Prepared travel arrangements for the Owners, including airfare, hotel accommodations, rental car reservations.
• Handled confidential correspondence on behalf of the Owner.
• Managed incoming calls and emails addressed to the Owner.
• Developed and implemented HR strategies to improve employee engagement and retention.
• Organized and facilitated team-building activities, including monthly staff meetings.
• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Reviewed invoices for accuracy and completeness prior to payment processing.
• And Much More!
High School Diploma- Graduated 2015
