Administrative Health Liaison - Basepoint Health Academy - Frisco, TX
(2026-04)
Provide dedicated administrative support for three primary behavioral health therapists, while ensuring efficient daily clinical operations.
- Support approximately 30 active patients each week by maintaining therapist schedules, coordinating communication, and ensuring continuity of care.
- Serve as the primary point of contact for patients, family members, outside providers, and community partners, managing a high volume of calls, messages, and welfare check communications.
- Maintain confidential patient records, referrals, authorizations, intake documentation, and medical records while ensuring strict HIPAA compliance.
- Train and onboard new administrative staff on workflows, systems, and organizational best practices.
- Develop spreadsheets, forms, presentations, and internal resources using Microsoft Excel, Word, and Canva to improve efficiency and organization.
- Partner with leadership on reporting, documentation management, operational projects, and process improvement initiatives.
- Utilize Kipu, Epic, MEDITECH, Microsoft Teams, and Zoom to support healthcare operations and provider collaboration.
Community Manager - Lucid Private Offices
(2025-05 - 2026-04)
Managed day-to-day operations for a multi-client office environment, including client onboarding, contracts, billing support, vendor management, and facility operations.
- Maintained operational reports and built strong client relationships through exceptional service and proactive communication.
- Balanced multiple priorities while supporting business operations in a fast-paced professional environment.
- Managed community engagement initiatives to foster member relationships.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
Health Unit Coordinator / Nurse Extern (PRN) - Medical City Plano
(2022-08 - 2025-06)
Coordinated admissions, discharges, physician orders, EMR documentation, and communication for a high-acuity Level I Trauma ICU.
- Supported physicians and nursing staff while ensuring HIPAA compliance and accurate medical documentation.
- Collaborated with multidisciplinary teams to promote efficient patient care and continuity of services.
- Communicated with patients and families to provide information and support.
- Managed inventory of medical supplies to ensure availability for patient care.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Received requests for medical records from outside agencies or individuals.
- Prepared new patient files by entering demographic information into a computer system.
Unit Secretary - Covenant Children's Hospital
(2019-12 - 2021-01)
Supported pediatric clinical operations through patient documentation, scheduling, medical records management, and communication with providers, nurses, patients, and families.
- Managed patient records and maintained confidentiality in a healthcare setting.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Assisted in preparing patient admissions and discharge paperwork accurately.
- Maintained inventory of office supplies and placed orders as necessary.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
