Peggy Beasley

Dependable administrative professional with extensive experience in healthcare and insurance environments. Skilled in front desk operations, customer service, and data analysis, with a strong commitment to HIPAA compliance. Proven ability to manage high call volumes, assist business offices, and ensure smooth daily operations while providing excellent support to patients, families, and clients.

Willing to relocate to: Cullman, AL - Guntersville, AL

Receptionist - Marshall Manor Nursing Home and Rehab - Guntersville, AL

(2024-12 - 2025-12)

• Greeted each visitor and vendor at the door, ensuring a welcoming environment and adherence to HIPAA guidelines
• Answered, routed, and transferred all calls efficiently, improving communication flow within the facility
• Directed family and friends to their loved ones while maintaining strict HIPAA compliance
• Assisted the Business Office with incoming and outgoing mail/statements, supporting administrative efficiency

Customer Service Representative - Darlene Shelton Insurance - Arab, AL

(2022-10 - 2024-06)

• Greeted customers in office and by phone, enhancing client satisfaction and retention
• Collected data for insurance agents and ran insurance quotes, helping secure best auto insurance rates for clients
• Collected premiums over the phone and in office, ensuring timely payments and accurate records
• Posted payments, created and filed customer folders, and assisted with various office tasks to maintain smooth operations

Data Analyst - Crestwood Medical Center - Huntsville, AL

(2017-08 - 2020-02)

• Keyed and balanced hospital charges daily, ensuring accuracy and timely processing of billing data

Data Analyst - Crestwood Medical Center - Huntsville, AL

(2010-02 - 2014-08)

• Managed Medicaid collections, ensuring timely reimbursement and compliance with regulatory requirements

Front Desk Receptionist - Cullman Regional Medical Center/Off site office - Hanceville, AL

(2005-08 - 2009-08)

• Greeted, registered, and verified insurance for patients, ensuring accurate records and efficient check-in
• Collected co-pays, made charts, and copied insurance cards to streamline patient intake processes
• Scheduled follow-up appointments and maintained front office workflow, supporting practice efficiency

Vocational School - Child Development - Cullman Vocational School (1973-08 - 1975-05)

High school diploma or GED - General - Holly Pond High School (1963-08 - 1975-05)