Hana Hina

Customer Support and Events Professional with solid experience in international exhibitions and major sporting events. Proven ability to deliver high-quality customer service, manage guest relations, and support event operations in fast-paced, multicultural environments. Holds a Master's degree in Health, Safety & Environment, bringing strong awareness of safety standards, organization, and compliance.

Customer Support Assistant at One Creative for SACMI, Djazagro: International Food Production Expo (2025-01 – Present)

• Provided on-site customer and exhibitor support during the expo
• Assisted exhibitors with registration, booth-related inquiries, and general event support
• Guided visitors by providing accurate information regarding schedules, locations, and services
• Handled customer inquiries professionally in a fast-paced, multicultural environment
• Represented the company with a strong focus on brand image, professionalism, and customer satisfaction

Customer Services & In-person Support at Ministry of Youth & Sports, African Youth Games (2024-01 – 2024-12)

• Provided direct support to athletes, officials, delegations, and international guests
• Assisted with guest reception, accreditation, and information services
• Supported logistics operations, including crowd flow, venue coordination, and on-site assistance
• Ensured a positive experience for participants by responding promptly to requests and issues
• Contributed to the successful execution of a large-scale, multi-day international sports event

Customer Services & Phone Support at Protronic International Security, Safety, Fire & Emergency Expo (2023-01 – 2024-12)

• Provided front-line customer service and phone support to exhibitors and attendees
• Assisted with event operations, registration processes, and visitor guidance
• Responded to inquiries regarding exhibition details, schedules, and services
• Supported on-site coordination teams to maintain smooth event flow
• Ensured professional communication and timely resolution of customer requests

Master's in Health, Safety & Environment – University of Batna 2 (2023-01)