Hanh Chau
Department Secretary-ICU Department
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About
Dynamic professional with extensive experience at Kaiser Hospital, excelling in project management and administrative coordination. Trilingual with strong organizational skills, adept at problem-solving, and fostering patient care services
Experience
Department Secretary-ICU Department - Kaiser Permanente Hospital
(2026-01)
- Administering direct administrative support to the ICU and CVICU unit floor managers
- Monitoring nursing staff members' renewal licensure updates
- Managing rental beds inventory and equipment repair schedules
- Arranging for nurses' stationery, computer setup, and ordering supplies
- Sending out monthly staff meeting reminder and submitting for payroll
- Compiling new hires' follow-up orientation and training information
Patient Care Services Representative- Radiology Department - Kaiser Permanente Hospital
(2005-03 - 2026-01)
- Assisted patient care services in scheduling and registration appointments
- Handled multi-tasking performance of outbound and incoming phone calls
- Delivered staff training for new hires and transferees
- Maintained patients' demographic information in the data system
- Provided preparation instructions for the study exams
- Resolved problem-solving issues and general inquiries
Applicant Assistor - Alameda Alliance For Health
(2003-10 - 2024-07)
- Conducted prescreening assessments for low-income families' healthcare applications
- Coordinated with setting up meeting appointments
- Assembled healthcare packages for outgoing delivery
- Supervised the production of promotional advertising campaigns
- Provided supportive assistance for referral contact
Marketing Research - Amax Engineering Company
(2002-09 - 2003-10)
- Developed new ideas for business implementation plans for the marketing
- Coordinated printout flyers with promotional advertising
- Collected consumer research through the database
- Conducted survey feedback from prospective clients and marketing calls
Executive Administrative Assistant - Hertz Rental Car
(1999-11 - 2021-04)
- Facilitated operational management support at the local branch store
- Provided administrative and clerical duties with customer services
- Performed rental car reservation booking and daily printout reports
- Processed accounts payable and receivable, and insurance billing to the claim adjuster
Education
Master's degree - business administration - University of Phoenix
Bachelor's degree - business administration - San Jose State University
