Hanna

Transportation and operations professional with 4+ years of experience in delivery logistics, dispatching, routing, and time-critical operations. Proven ability to coordinate drivers, optimize routes, and maintain safety and compliance in high-volume environments. Healthcare background adds strong documentation skills, accountability, and calm decision-making under pressure—well-suited for a Transportation Lead role overseeing people, assets, and daily execution.

Delivery Driver / Operations Support Specialist - FedEx 3LN - Sacramento, CA

(2023-06)

• Manage 100+ daily deliveries while meeting strict time windows and safety standards
• Support dispatch functions, route adjustments, and real-time issue resolution
• Assist with daily operational coordination between drivers and management
• Identify inefficiencies and contribute to process and workflow improvements
• Maintain professional customer communication under pressure

Flight Controller - UPS - Sacramento, CA

(2024-05 - 2024-12)

• Coordinated cargo loading and aircraft scheduling with strict weight, safety, and time compliance
• Communicated continuously with ground crews and flight teams
• Maintained accurate, time-sensitive documentation in fast-paced environments
• Supported operational flow to prevent delays and disruptions

Delivery Driver / Dispatcher - Amazon ZBRA Logistics - Sacramento, CA

(2021-04 - 2023-06)

• Delivered high-volume routes while meeting performance and safety metrics
• Assisted with dispatching, routing, and driver support
• Helped coordinate teams to ensure delivery accuracy and customer satisfaction
• Built strong operational awareness across daily transportation demands

Medication Technician / CNA - AllureCare - Sacramento, CA

(2020-11 - 2021-06)

• Supported patients with ADLs and medication administration under supervision
• Worked across pediatrics, OB, mental health, and geriatric care settings
• Documented care accurately and followed strict safety protocols
• Demonstrated accountability, reliability, and calm response in high-stress environments

Veterinary Assistant / Receptionist - Saratoga Veterinary Hospital - San Jose, CA

(2018-02 - 2019-04)

• Assisted with surgical preparation and recovery
• Maintained patient records and scheduling systems
• Managed front-desk communication and coordination

Vocational Nursing Program - Nursing - Unitek College