Hanna Latu
Business Owner
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About
With 5+ years of customer service experience gaining crucial skills to successfully run a result driven business servicing 40+ clients a week. Mastering the skill of client relations, organization, and communication. An adaptable individual with a diverse background seeking a remote work opportunity to contribute effectively and meaningfully to a virtual team.
Experience
Front Desk Receptionist
2017-2019
Managing the reception area of a high traffic car dealership. Answering all incoming phone calls and directing calls to the proper departments based on inquiries. Using Excel to keep data of all the sales in the sales department and reporting it to the sales manager at the end of each month. Setting the clients first impression of the dealership to make clients feel welcomed and important.Chiropractors Assistant
2019-2020
Helping patients prepare for their treatment with therapies and guiding them on at-home care for their diagnosis. Scheduling patient appointments based off calendar and provider availability, making sure a fluid schedule is made. Keeping and maintaining accurate and organized medical records digitally and on hard file. Using medical codes to bill insurance companies and conducting insurance verifications.Medical Receptionist
2021-2023
Greet and welcome all patients coming in verifying their identity and properly updating patient information and medical history. Collecting insurance information and verifying their coverage, as well as taking and processing payments. Maintain patient records and medical files. Schedule appointments and manage patient flow. Follow HIPAA regulations and confidentiality standards.Esthetician – Latu Brows
2023 – CURRENT
Independently owned result driven business, ensuring that client satisfaction is top priority. Schedule clients to maintain a filled and fluid schedule. Answering all inquires in a timely matter giving excellent communication and response times.
Ordering supplies and keeping track of stock to make sure everything is available and stocked. Overseeing budget and keeping track of sales to develop and execute plans to increase clientele and profitability growth. Maintaining client relationships in person and through social media.
Using social media marketing to increase profile views, followers, and profile engagement.
Education
Logan High School 2017 - High School Diploma
Evergreen Beauty College 2023 - Esthetician License
