Hannah Warren

I am very proficient in my customer service skills. I learn quickly what is required by the company as well as desired by the clientele. I make it my goal to provide a wonderful customer service experience and leave the best impression of what the company has to offer.

My phone etiquette is also quite proficient and will make clients feel at ease and trust that I am here to help. I do well both independently and as a team with fellow colleagues and will always make the best of my resources and instructions.

NIGHT AUDITOR at Doubletree by Hilton (2023-09 – Present)

• Performed daily audits of hotel activities such as room occupancy, revenue postings, housekeeping status reports.
• Provided exceptional hospitality services to ensure a pleasant stay for all guests.
• Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
• Resolved customer disputes promptly while maintaining a professional attitude at all times.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
• Audited daily guest ledger of hotel to verify and balance entries.
• Organized and detail-oriented with strong multitasking skills.
• Efficiently handled any emergency situations that may arise during the night shift.

DELIVERY DRIVER at Uber Eats (2023-08 – Present)

• Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
• Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
• Checked delivery addresses and verified correct package delivery.

DELIVERY COURIER at Capsule (2023-10 – 2023-11)

• Provided courteous customer service while delivering goods in a professional manner.
• Organized packages in order of delivery sequence prior to departure from warehouse and distribution center.
• Maintained accurate records of packages delivered, including signatures, addresses, and dates.
• Communicated effectively with other members of the team regarding deliveries, pickups, and schedule changes.
• Operated company vehicle safely and responsibly according to local laws and regulations.
• Utilized GPS navigation systems to efficiently plan routes for multiple stops.

SALES ASSOCIATE at BestBuy (2023-08 – 2023-10)

• Greeted customers warmly and offered assistance.
• Assisted customers with product selection to ensure customer satisfaction.
• Engaged with guests to understand and anticipate customer service needs.
• Helped customers find and select products.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

NIGHT CLERK at Buc-ees (2023-06 – 2023-07)

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
• Responded quickly to meet customer needs and resolve problems.
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.

FRONT DESK CLERK at TRU/HOME 2 Suites By Hilton (2022-06 – 2023-05)

• Night Auditing, Mid Shift, Call handling, Data Entry, Guest Input-ID/CC Verification/Checkin&out, Stocking, Coffee Making

PHARMACY TECH TRAINEE AND CASHIER at HEB (2021-02 – 2022-06)

• Cashiering, Bagging, Call Handling, Data Entry, Customer Service, Medication Verification, ID Verification, Insurance Verification, Provider Verification, Pill Counting{Assembly}, Inventory{Order Processing}, Inventory{Stock Counts}, Cold Calling, Vaccination Patient Registry, Mathematics {Algebra Level}, Transcribing Prescriptions {Sig Codes/Measurements/DEA Verification}, Label making, HIPAA COMPLIANCE

PERSONAL SHOPPER/CUSTOMER SERVICE REP at HEB (2020-07 – 2021-02)

• Data Entry, Call Handling, Customer Service, Directing Customers and Associates, Sorting, Bagging, Delivery, Lifting/Standing, HEB APPLICATIONS

FRONT DESK MEDICAL RECEPTIONIST at Federal Comp and Wellness/LowT Md (2019-10 – 2020-05)

• HIPAA CERTIFICATION, Insurance Verification, ID Verification, Data Entry, EMR Proficient, Medical Billing/Coding [Entry Level], Stocking, Inventory, Sanitation, Vitals/Screening, Faxing/Scanning/Copying/Filing, Cashiering, Multi-line Call Handling, Scheduling/Directing Patients {Includes checking in and out patients}, Outlook

CALL CENTER SALES REPRESENTATIVE at Progressive Insurance (2019-03 – 2019-09)

• Sales [Across States], Data Entry, Inbound Call Handling, Customer Service, Law and Regulation Verification

FRONT DESK CLERK at Country Inn and Suites by Radisson (2019-01 – 2019-02)

• Cashiering, Call Handling, Inbound/Outbound Call Handling, Data Entry, ID and CC Verification, Faxing, Copying, Sling, Opera, Cross Trained Night Auditor, Coffee Making

FRONT DESK AGENT at Best Western Plus Inn and Suites (2017-08 – 2019-01)

• Customer Service, Call Handling, Handling and Inputting guests personal info, Cashiering/Cash Handling, Stocking, Cleaning, Filing/Organizing, Print/Copy/Fax/Email, Outlook, Excel, Gmail, Microsoft Word, Visual Matrix, Cross Trained Night Auditor

HIGH SCHOOL DIPLOMA – Pflugerville High School (2016)

SOME COLLEGE – Austin Community College