Dynamic Service Operations Specialist
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Dynamic Service Operations Specialist skilled in optimizing operational efficiency and delivering high-touch customer solutions. Combines a strong background in service management with technical proficiency in digital creative tools, including Adobe Photoshop, Canva, and Vegas Pro, to manage documentation, reporting, and client onboarding. Passionate about driving brand loyalty through both exceptional in-person service and compelling digital media production.
Highly motivated with minimal guidance needed.
Shift Supervisor at Starbucks (2018-02 – Present)
Detail-oriented and energetic Shift Supervisor with over 8 years of progressive experience at Starbucks, advancing rapidly from Barista to Certified Barista Trainer and Management Lead. Proven track record of driving daily operational excellence by effectively delegating tasks, managing high-volume cash handling procedures—including point-of-sale transactions and end-of-day safe balancing—and fostering a high-productivity team environment. A strong communicator and collaborative leader who thrives on constructive feedback, dedicated to training partners and optimizing workflows to ensure superior customer satisfaction in fast-paced environments.
Management Assessment at Johnny Favorites Presents (2022-09 – 2023-01)
Versatile Event Operations Coordinator with hands-on experience managing logistics and client relations for dynamic live entertainment productions. Proven ability to streamline event flows by serving as the primary liaison between venue management, performers, and patrons. Adept at maintaining strict financial accountability through secure cash handling while executing critical backend operations, including end-to-end technical equipment setup, breakdown, and digital promotional outreach.
DJ/Publicity Manager at KYDS Radio Station (2015-08 – 2017-06)
Collaborative Publicity Manager and Media Specialist DJ with a proven track record of driving brand visibility and community engagement for broadcast media. Adept at designing and executing various advertising campaigns utilizing on-air broadcasts, online content, and targeted social media outreach to elevate event attendance and station listener metrics. Experienced in community relations, assisting with securing corporate sponsorships and donations by pitching to local vendors.
A tech-savvy communicator proficient in media production software and word processing programs to streamline promotional workflows and elevate digital content delivery.
Software/Program Experience (2015-07 – 2017-04)
Highly creative Multimedia Content Specialist proficient in end-to-end digital media production across video, audio, and graphic design platforms. Adept at advanced video editing using Vegas Pro to cut, layer audio, and build visual assets for short films and digital slideshows. Experienced in multi-track audio engineering with Audacity, including voice recording, sound effect integration, and complex audio manipulation.
Skilled in professional graphic design and photo retouching using Adobe Photoshop, Canva, and Pixlr to create high-impact promotional graphics, event invitations, and social media collages. Additionally, holds advanced training in Microsoft Word for formatting comprehensive academic, creative, and professional documentation.
– American River College (2017-09 – 2021-10)
High School Diploma in Eagle Polytechnic Institute (EPI) technical program – El Camino Fundamental High School (2013-08 – 2017-06)
