Producer Agent - AFLAC, SOUTHWEST - Las Vegas, Nevada
(2025-09 - 2026-04)
- Coordinate high-volume stakeholder outreach by performing 100-200 outbound calls per shift to public companies to resolve supplemental benefit gaps.
- Document all activities and real-time contact data within the CRM to maintain high data integrity and facilitate future Service Escalation.
- Identify specific client needs through strategic consultation, acting as the primary point for Marketplace Operations and account management.
- Manage lead pipelines and provide escalated support to business owners, ensuring seamless service delivery and high retention rates.
Technician ATM Operations (Remote) - FCTI NATIONWIDE ATM NETWORK - Plano, Texas
(2019-02 - 2025-04)
- Executed Real-time Monitoring for over 8,000 cash terminals nationwide, resolving complex service disruptions through high-volume technical support.
- Managed Incident Management workflows by remotely troubleshooting hardware issues and performing Service Escalation via technician dispatch.
- Produced monthly Data and Cost Attribution Reports, contributing to Process Improvement and operational transparency for senior leadership.
- Led Operations Management for daily ATM replenishment, ensuring Stakeholder Coordination between cash vendors, technicians, and retail partners.
Professional Bartender, Server, Team Trainer - BUCKHEAD DINER - Atlanta, Georgia
(2005-04 - 2017-12)
- Identified and resolved real-time service issues in a fast-paced hospitality environment to ensure consistent quality and customer satisfaction.
- Controlled Logistics for inventory and supplies while managing POS payments and enforcing strict legal and operational regulations.
- Drove Marketplace Operations growth by upselling and creating custom service offerings, resulting in a significant increase in daily revenue.
- Facilitated Knowledge Sharing and Documentation of training protocols as a Team Trainer to maintain high service standards across the department.
Server, Catering, Hostess - FIFTH GROUP, BOLD AMERICAN CATERING - Atlanta, Georgia
(2005-04 - 2008-07)
- Coordinated with stakeholders to plan and execute complex event logistics, ensuring seamless seating and reservation management.
- Monitored live event operations to identify potential service gaps and proactively resolve attendee issues.
- Maintained high-quality service standards during peak operations by managing real-time guest flows and specialized requests.
- Drafted operational documentation for event setups to improve consistency across diverse catering locations.
Executive Administrative Assistant - THE HENSSLER FINANCIAL GROUP - Kennesaw, Georgia
(2001-02 - 2003-10)
- Managed a high-volume multi-line phone system, performing Service Escalation and routing urgent inquiries to the appropriate departments.
- Drafted professional correspondence and client Documentation to ensure clear communication and Knowledge Sharing within the firm.
- Anticipated client needs and coordinated stakeholder schedules to optimize front-office operations and service quality.
- Organized and secured confidential documentation, implementing file management systems to support regulatory compliance and logistics.
