Harrel Key Hermo
Virtual Assistant(Loan Officer)
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About
Reliable and Adaptable professional with a Bachelor of Science degree plus solid experienced in Administrative support ,customer service, virtual assistance and loan officer. Proven ability to work flexible shifts, handle multiple tasks efficiently and perform well under pressure. Bilingual in English and Filipino.
Experience
Virtual Assistant(Loan Officer) (2023-10 – 2024-05)
- Manage clients via call, chat, and email professionally and properly
- Can effectively work under pressure
- Recorded all interactions,payments, updates and accounts details accurately in digital system
Domestic Helper (2019 – 2022)
- Managed daily tasks and schedules independently
- Adapted quickly to daily routine and cultural environment
- Maintained high standards odf responsibility, orgnization and reliability
Moderator at Avion BPO Solutions (2017-06 – 2017-12)
- Handled inquiries and resolved customer concerns properly
- Moderate clients info. and update systems
- Consistently meet quality and productivity targets
Fund Raiser at Veriance BPO Solutions (2016-03 – 2017-02)
- Guide customers through process
- Collaborated with team members to resolve issues
- Followed shift schedules
Clerical Assistant Field at Philippine Statistic Authority(NSO) (2014-06 – 2014-09)
- Processed,Verfied and organized documents
- Maintained orderly physicaland digital filing systems
Administrative Aide III at Local Government of Bangui (2013-06 – 2013-12)
- Daily office operations
- Prepare and sort documents in and out the office
- Processed building permits, drafting plans and drawing
Education
Bachelor of Science in Industrial Education in Drafting Technology – Mariano Marcos State University (2009 – 2013)
– BNHS Banban-Campus (2004 – 2008)
– Baruyen Elementary School (1999 – 2004)
