Harsh Agarwal

Results-driven Analyst with a strong foundation in risk management, process optimization, and data-driven problem-solving. Demonstrated success in scaling risk operation from scratch, authored SOPs & automated workflows replacing manual work.

Risk Analyst at Dodo Payments (2025-09 – 2026-08)

Cross Border Payments for AI/SaaS

• Terminated 1K+ non-compliant merchants accounting for 90% of total termination by monitoring 100+ merchants daily, doubled down on risk signal metrics, authored 10 risk policy documents & SOPs and a strict 7-day case closure framework.
• Maintained zero VISA/BRAM violation, avoiding $150K+ in penalties and $10K+ in monthly dispute losses by building fraud-detection logic for refund & dispute abuse patterns, analyzing high-velocity transactions & URLs and product testing.
• Single-handedly managed risk operations for 8+ months and scaled it to a team of 10 by onboarding & training new analysts, preparing rules & guidelines and audited risk case outcomes against OKR targets to share results with managers for review.
• Reduction in operational workload by 50% across risk and support by co-designing merchant onboarding process shifting KYC, KYB & bank verification from post to pre-transaction which led to reduced onboarding of non-compliant merchants.
• Further, automated one-third of onboarding processes by designing a risk-rule engine mapping 20+ merchant categories into prohibited, restricted, conditional and supported tiers using compliance requirements and trust-score indicators.
• Identified and blacklisted 3 high-risk jurisdictions which accounted for 50% of total merchant termination and <1% in revenue by building and continually refining a visual dashboard that tracked merchant KPIs across Risk and Sales teams.

Intern at Anuprerna (2024-01 – 2024-01)

Organic Textile Manufacturer

• Cut response delays by one-third by building templates for the support & sales team to manage 100+ international clients.
• Increased SEO & user engagement by 15% by enhancing product catalogue, writing engaging blogs and articles on website.

Intern at Kundu Talent Agency (2024-12 – 2024-03)

IT Recruiting Agency

• Coordinated sales proposals, negotiated terms & managed compliance paperwork across 20+ final qualified client leads.
• Proactively reached out to leads for pitching HR services by outreach using LinkedIn, digital campaigns and other socials.

Bachelors of Business Administration – Kristu Jayanti College (2022-08 – 2025-08)

CLASS XII in Commerce with Mathematics – St John's School Marhauli (2020-04 – 2022-04)