Harsimran Sodhi

Client-focused banking and customer service professional with 10+ years of experience in financial services, operations, fraud prevention, and client relationship management. Experienced in delivering solutions, resolving complex customer concerns, identifying risk exposure, and maintaining compliance with banking standards and operating procedures. Skilled in data analysis, project coordination, service improvements, and collaborating with internal partners to enhance client satisfaction.

Strong communication, reporting, and relationship-building skills with proficiency in Microsoft Office and Google Workspace.

Associate at State Bank of India (2019-09 – 2024-12)

• Managed client relationships by resolving account discrepancies, unauthorized transactions, and service-related issues efficiently.
• Performed customer authentication, KYC verification, and risk assessments to support fraud prevention and regulatory compliance.
• Reviewed account activity trends, identified potential fraud exposure, and escalated concerns to appropriate teams.
• Collaborated with internal departments to deliver customized client solutions and improve service efficiency.
• Prepared reports, documented case findings, and communicated updates clearly to management and clients.
• Handled high-volume inbound and outbound client interactions while maintaining strong customer satisfaction standards.
• Utilized banking systems and digital tools to research cases, track resolutions, and support operational improvements.
• Participated in process improvement efforts and provided feedback on banking products and customer service practices.

Sales Associate / Cashier at The Home Depot (2025-08 – Present)

• Provide high-volume customer support in a fast-paced retail environment while maintaining accuracy and professionalism.
• Resolve customer concerns, payment discrepancies, and transaction-related issues efficiently.
• Protect sensitive customer and financial information while processing cash, credit, and digital transactions.

Ramp Agent / Warehouse Associate at Worldwide Flight Services (WFS) (2025-08 – Present)

• Follow strict safety, compliance, and operational procedures in time-sensitive environments.
• Accurately document cargo activity using computerized systems and maintain operational records.
• Collaborate with supervisors and team members to meet daily performance and service expectations.

Warehouse Associate at OnTrac (2025-07 – 2025-09)

• Worked in a production-driven environment while meeting performance metrics and quality standards.
• Maintained operational accuracy and adapted quickly to changing priorities and workloads.

Bachelor of Commerce in B.Com – PMN College, Rajpura, Punjabi University (2011)

Higher Secondary Certificate – Patel Public School

Secondary School Certificate – Holy Angels School