Nilissa Rodriguez

Drove initiatives to elevate customer satisfaction at In-N-Out Burger by optimizing operational workflows. Cultivated strong relationships with stakeholders to enhance team performance and service delivery. Led efforts to identify client needs and provide tailored solutions that align with their objectives.

Associate at In-N-Out Burger (2022-01 – 2025-07)

Drove initiatives to elevate customer satisfaction at In-N-Out Burger by optimizing operational workflows. Cultivated strong relationships with stakeholders to enhance team performance and service delivery. Led efforts to identify client needs and provide tailored solutions that align with their objectives.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Maintained cleanliness and organization of workstations to enhance efficiency.
• Trained new associates on operational procedures and customer service standards.

High School Diploma – Cajon High School (2023-05)