Service Advisor at Cowboy Toyota (2022 – Present)
- Managed 50+ customers daily in high-volume service lane, maintaining high CSI and retention scores
- Consulted customers on needed repairs, translated technician diagnostics into clear estimates, and closed service sales
- Generated additional revenue through upselling manufacturer-recommended maintenance and genuine Toyota parts
- Handled warranty claims, extended service contracts, and recall compliance accurately and efficiently
- Coordinated with parts & tech team to meet promised delivery times and resolve escalated customer concerns
Service Advisor at Texas Toyota of Grapevine (2021 – 2022)
- Built strong customer relationships from write-up to delivery, increasing repeat business
- Performed walk-around inspections and explained multi-point inspection results to drive service approvals
- Resolved complex service issues professionally, de-escalating frustrated customers and protecting dealership reputation
Delivery Driver at Amazon (2019 – 2021)
- Delivered 250+ packages daily on time with high efficiency and customer satisfaction
- Maintained safe driving record and positive attitude in fast-paced, high-pressure environment
Customer Service Rep at U-Haul (2017 – 2019)
- Dispatched trucks, managed reservations, and handled end-of-month madness with calm professionalism
- Cleaned, inspected, and prepped fleet ensuring safety and readiness
- Provided emergency roadside and towing assistance as needed, demonstrating reliability under pressure
