Hassan Jones

Proven career history in the customer service field in a production, retail, residential homes and healthcare setting. Capable of working independently, with strong ability to manage multiple and/or changing priorities, while consistently meeting deadlines. Recognized for adaptability in developing the willingness to take on any level of work required to accomplish an organization objectives.

Physical Therapy Aide - Cooper University Health Care - Camden, NJ

(2020-10)

Supports physical therapy care delivery by preparing treatment area, patient, equipment and materials; performing procedures, under the supervision of a physical therapist.

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
• Provides information to patients by answering questions and requests; allaying fears.
• Helps treat patients by applying heat packs; paraffin dips; assisting patients into whirlpool; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.

Patient Transport - Cooper University Health Care - Camden, NJ

(2019-04 - 2020-10)

Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds. Transport also collect specimen, take deceased patients to the morgue, and also clean beds and wheelchairs.

Patient Transport - Thomas Jefferson University Hospital - Washington Township, NJ

(2019-04)

Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.

Store Athlete - Nike Factory Store - Blackwood, NJ

(2019-11)

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales. Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting. Job duties also required in shipping and receiving, processing appeal and also footwear. Trained on cash rep ringing up consumers ready to check out with store product.

Site Manager - Bellwether Behavioral Health - Swedesboro, NJ

(2018-05 - 2019-06)

Overall management of program, including on-call responsibilities for after-hours incidents.

• Supervision and training of direct support professional (DSP), including disciplinary actions, evaluations, reinforcement and recognition.
• Ensuring the program is in compliance with applicable licensing regulations.
• Setting goals and deadlines for their assigned site and preparing reports and schedules to ensure accuracy and efficiency.
• Advocacy – protecting and upholding individual rights.
• Provide oversight of all program documentation, including but not limited to: incident reports, behavior data tracking, IHP data tracking, maintenance requests, and electronic health record.
• Working with families to coordinate visits, individual supports.
• Promoting individual choice.

Lead Staff Direct Care Professional - Bellwether Behavioral Health - Swedesboro, NJ

(2017-05 - 2018-05)

Interacting with residents in a manner that promotes respect and learning, supports resident goals, is consistent with resident IHPs and behavior plans and follows the principles of Applied Behavior Analysis (ABA). Responding to unexpected behaviors. Communicating with team members through daily verbal and written reports on the progress and activities of residents.

Monitoring and administering medication as well as providing education. Prompting or assist residents with personal care activities. Some of our residents are unable to perform these activities for themselves and require significant assistance with bathing, toileting and other personal care activities.

Performing crisis intervention and, at times when there is an imminent safety threat, utilize authorized physical and/or mechanical restraint techniques. Escorting residents to medical appointments and recreational outings.

Assistant Manager - Finish Line - Newark, Delaware

Greeted Identified customer's needs and made suggestions. Practiced loss prevention while assisting guests upon arrival and informed them of any sales and/or promotions. Multiple customers in a high volume store.

Handled financial transactions and all other cashier duties. Assisted with other store procedures such as maintaining store cleanliness, visual merchandising, re-stocking merchandise, and quarterly audits. Managerial responsibilities included Employee scheduling, payroll and Corrective actions like retraining and Monthly Performance Reviews.

Service Assistant (Patient Escort) - Christiana Care - Newark, DE

(2014-10 - 2017-05)

Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds. Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas. Transports deceased patients by following protocols and delivering them to the mortuary.

Service Assistant (Food and Nutrition) - Christiana Care - Newark, DE

(2014-10 - 2015-05)

Assemble and service accurate patient and cafeteria meals in a sanitary work place.

• Ensures foods are served and stored at proper temperatures.
• Places foods on patient trays that correspond exactly to patient's selected menu.
• Operates dish machine and all ware washing of patient trays.
• Follow clean as you go policy, and keeps work area organized, neat, and clean.

Sales Manager - Champs Sports - Newark, DE

(2014-06 - 2016-01)

Greeted Identified customer's needs and made suggestions. Practiced loss prevention while assisting guests upon arrival and informed them of any sales and/or promotions. Multiple customers in a high volume store.

Handled financial transactions and all other cashier duties. Assisted with other store procedures such as maintaining store cleanliness, visual merchandising, re-stocking merchandise, and quarterly audits. Managerial responsibilities included Employee scheduling, payroll and Corrective actions like retraining and Monthly Performance Reviews.

Lead Production Specialist - Veritext - Philadelphia, PA

(2010-10 - 2014-10)

Coordinates, schedules, facilitates and monitors printing and production services. Organizes and implements a production work schedule for processing requests. Develops database and maintains job log for assigned projects.

Provides direction and support during schedule interruptions to accommodate emergency requests. Operates printing presses, cameras and other production equipment as needed. Inspects and verifies completed projects meet quality standards.

Monitors all printing systems to insure appropriate and safe procedures are followed as required by operation manuals. Maintains inventory of paper, bindery supplies, toner, and other consumables. Orders supplies and verifies accuracy of billing.

High School Diploma - Mastery Charter High School (2007 - 2011)