Haunani Tupou

Certified Medical Assistant and Patient Care Technician with 10 years of healthcare experience supporting inpatient and outpatient care, direct patient care, and medical administrative operations. Experienced in vital signs, EKGs, phlebotomy, specimen collection, point-of-care testing, wound care, patient registration, insurance verification, referrals, medication refills, and electronic health record documentation. Skilled in supporting multidisciplinary healthcare teams while maintaining patient safety, comfort, privacy, and efficient patient flow.

Patient Care Technician at University of Arkansas for Medical Sciences (2025-09 – Present)

• Provide direct inpatient patient care, including vital signs, bathing, grooming, dressing, toileting, feeding, mobility assistance, turning, and repositioning.
• Collect blood, urine, and stool specimens and perform point-of-care testing, including glucometer checks, according to established procedures.
• Monitor and document intake/output, observations, and changes in patient condition in the medical record for the nursing team.
• Support patient safety, comfort, mobility, and skin integrity through timely care and communication with nurses and other clinical staff.

Medical Assistant at Arkansas Cardiology (2025-05 – Present)

• Support outpatient cardiology care through patient registration, insurance verification, referrals, medical clearances, medication refill requests, and appointment scheduling.
• Prepare patients for examinations by obtaining vital signs, documenting medical history, and explaining procedures.
• Perform EKGs and communicate findings to cardiology providers for review.
• Coordinate patient flow and follow-up appointments to support timely, efficient clinic operations.

Medical Assistant (PRN) at Alameda Health System (2023-07 – 2024-08)

• Provided outpatient wound care support, including wound cleansing, specialized dressing application, and suture/staple removal.
• Obtained and documented vital signs, registered patients, and scheduled appointments using electronic health records.
• Educated patients and caregivers on hygiene, nutrition, infection prevention, and at-home wound care instructions.

Medical Assistant - Float Pool at University Healthcare Alliance / Stanford Health Care (2018-03 – 2024-03)

• Floated across multiple outpatient specialties, providing clinical and administrative support based on department needs.
• Obtained vital signs and medical histories; performed blood draws, injections, urinalysis, EKGs, and other basic laboratory procedures.
• Prepared examination rooms, patients, instruments, and supplies for provider visits and clinical procedures while following safety protocols.
• Supported front desk operations, including patient check-in, insurance verification, and collection of copayments and deductibles.

Medical Assistant - Float at Sutter Health (2016-02 – 2018-03)

• Provided clinical support across multiple medical departments and assisted with patient care in fast-paced outpatient settings.
• Measured and documented blood pressure, temperature, pulse, and respirations; administered injections and medications as directed by providers.
• Prepared examination rooms, scheduled appointments, and maintained accurate patient information, medical history, test results, and treatment documentation in the EHR.

Customer Service Agent at JetBlue Airways (2012-01 – 2020-05)

• Delivered high-volume customer service at check-in and gate operations while coordinating with flight crews to support safe, timely departures.
• Resolved customer concerns and adapted quickly to schedule, baggage, and operational changes in a fast-paced environment.

Associate of Applied Science in Health Studies – Carrington College California (2025-09 – 2026-09)

Medical Assisting Certificate – Carrington College (2010-09 – 2011-09)