Havilland Sutton

Business Management graduate with a concentration in Human Resources and hands-on experience supporting recruiting, onboarding, employee scheduling, team operations, client relations, and administrative processes. Detail-oriented and dependable with strong professional communication, problem-solving, conflict-resolution, and organizational skills. Experienced in maintaining accurate records, coordinating day-to-day operations, and supporting teams in fast-paced environments.

Wellness Advisor - Apothecary Shoppe - Lafayette, LA

(2026-03)

• Maintain accurate client, transaction, and operational records while following company policies and procedures.
• Provide professional, personalized client support by assessing needs, communicating recommendations, and resolving concerns.
• Coordinate daily responsibilities and collaborate with team members to maintain efficient operations and service standards.
• Apply strong attention to detail and professionalism when handling sensitive customer and business information.

Customer Service Associate - Fashion Stop LLC - Baton Rouge, LA

(2025-03 - 2025-09)

• Supported daily business operations in a high-volume environment while maintaining organization and accuracy.
• Resolved customer concerns using professional, solutions-oriented communication.
• Assisted with inventory, merchandising, records, and operational organization.
• Maintained accurate cash-handling and transaction records while supporting team performance.

Manager - Claire's - Carencro, LA

(2023 - 2025-02)

• Assisted with recruiting, onboarding, and training new employees, helping team members transition into their roles.
• Managed employee scheduling, shift coverage, and day-to-day staffing needs to maintain operational coverage.
• Led daily operations and supervised team members while communicating expectations and supporting performance goals.
• Maintained compliance with company policies and operational procedures and addressed employee/customer concerns professionally.
• Reviewed sales and operational reports and used information to support staffing and business decisions.

Server - Arpeggios Lounge & Event Center - Opelousas, LA

(2020-05 - 2023-06)

• Delivered professional customer service and communicated effectively in a fast-paced environment.
• Managed payments and transactions with accuracy and attention to detail.
• Built strong client relationships and supported repeat business through consistent service.

Artist Assistant - Art Box Studio & Gallery - Opelousas, LA

(2020-06 - 2022-07)

• Coordinated logistics for events, classes, and community programs.
• Supported scheduling, event execution, customer engagement, and administrative organization.
• Worked with staff and participants to keep programs organized and running smoothly.

Bachelor of Science - Business Management - Southern University and A&M College