Hawa Keita

Network Technician with 3+ years of experience supporting enterprise IT infrastructure in production environments across the United States and offshore teams. Experienced in installation, configuration, and troubleshooting of routers, switches, firewalls, wireless networks, and structured cabling. Strong knowledge of LAN/WAN, VPN, VoIP, and cloud-integrated network environments.

Proficient in network monitoring, incident response, root-cause analysis, and security best practices to ensure high availability and performance. Known for strong documentation, cross-team collaboration, and delivering reliable, scalable network solutions.

Network Technician – Data Center Operations - Techwave Solutions Inc. - Columbus, OH

(2024-08)

• Installed, configured, and supported routers, switches, wireless access points, and server hardware in enterprise data center environments.
• Diagnosed and resolved LAN/WAN connectivity issues, including VLAN mismatches, DHCP/IP conflicts, packet loss, and port connectivity failures.
• Performed structured cabling tasks including fiber optic and CAT6 termination, patch panel installation, cable routing, labeling, testing, and certification.
• Installed and maintained rack infrastructure, mounted network equipment, connected PDUs, and ensured proper cable management following industry standards.
• Monitored network devices, responded to alerts, escalated critical incidents, and supported scheduled maintenance activities.
• Created and maintained accurate network documentation including port maps, cabling diagrams, inventory records, and change logs.

Junior Network Technician - NetLink Systems Pvt. Ltd. - Columbus, OH

(2022-05 - 2023-07)

• Assisted senior network engineers with installing, configuring, monitoring, and troubleshooting routers, switches, wireless devices, and firewalls.
• Installed, terminated, tested, labeled, and organized CAT6 cabling while maintaining structured rack layouts.
• Supported network hardware deployment, port mapping, power connections, and basic device configurations.
• Used Fluke cable testers and diagnostic tools to identify cable faults and connectivity issues.
• Assisted with VoIP phone deployment and user network access support.
• Updated service tickets, maintained hardware inventory, and documented completed work.

IT & Network Intern - NetAxis Technologies Pvt. Ltd. - Columbus, OH

(2021-07 - 2022-04)

• Assisted with installation and basic configuration of routers, switches, and wireless access points.
• Performed cable pulling, labeling, patch panel organization, and cable testing using Fluke testing equipment.
• Supported daily monitoring of LAN infrastructure, server room equipment, and environmental systems.
• Assisted with DHCP reservations, DNS record management, and VLAN configuration.
• Conducted routine network health checks using monitoring and packet analysis tools.

Bachelor of Science - Computer Science - The Ohio State University

Associate of Science - Finance - King Mohammed VI University

High School Diploma - Mathematics - SEMYG High School