Hazel Gerongca

Assisted customers with credit card limits, account inquiries, and transactions. Handled customer complaints and concerm. Handled lost or stolen credit card reports and assisted with card replacement. Provided support for loan inquiries, applications, and account-related concerns.

Customer Service Representative at Diamedix Technologies, Inc. (2024-10 – 2025-05)

• Assisted customers with credit card limits, account inquiries, and transactions.
• Handled lost or stolen credit card reports and assisted with card replacement.
• Provided support for loan inquiries, applications, and account-related concerns.
• Resolved billing, payment, and transaction issues accurately and efficiently.
• Verified customer information and maintained confidentiality when handling account details.
• Explained financial products, account policies, and procedures while providing professional customer support.

Customer Service Representative at Zoma Intl Trading Corp (2022-06 – 2023-11)

• Provide professional and friendly customer service by addressing customer inquiries, concerns, and requests.
• Track customer orders and provide timely updates regarding order status, delivery, and related issues.
• Follow up with customers to ensure satisfaction and resolve any concerns or problems.
• Contact existing customers regarding additional purchases, product needs, and available services.
• Maintain accurate customer records and ensure timely follow-up on customer requests.

Bachelor of Science in Business Administration Major in Marketing – Manila Business College (2023-06 – 2024-04)

High school diploma – Naujan Municipal High School (2019-07 – 2020-08)