Heath Galyon

Operating executive brought in when margins are eroding, delivery is unpredictable, and the operating model cannot support the next stage of growth. Owned a $30M+ cost-side P&L with FP&A, budget, and PMO accountability at Vendavo. Full P&L ownership at Merkle and FPX, including leading a 120-person investor-backed software company as COO and building the operating foundation that enabled acquisition by HGGC. VP-level operations leadership across four businesses in the $25M to $250M range.

Accenture foundation.

Delivered services gross margin 7% above plan through FP&A alignment and delivery governance. Built a global partner operating model influencing 70% of company revenue across 600+ partners. Rebuilt a professional services organization from mid-market to enterprise, winning Fortune 500 accounts against larger competitors. Led enterprise account turnarounds that converted exit-risk clients into top references and drove 40% account growth.

Vice President, Global Partner Success at VENDAVO (2025-01 – 2025-04)

Operating model design and revenue protection

• Designed and launched Partner Success operating model with C-suite sponsorship, establishing stage-gate governance and delivery readiness framework to improve delivery predictability and protect ARR
• Aligned Services, Training, Support, and Sales around shared performance outcomes and co-delivery governance
• Developed first-year execution roadmap, partner playbooks, and time-to-value milestones for implementation and managed services partners

Vice President, Global Service Operations at VENDAVO (2023-08 – 2024-12)

~$30M+ cost-side P&L | PS delivery, business operations, tooling, PMO

• Delivered services gross margin 7% above plan across a $30M+ cost-side P&L by aligning FP&A with delivery execution, shifting delivery mix from high-cost vendors to partner-led capacity, and tightening demand and capacity governance
• Built services operating visibility through delivery dashboards, FP&A data integration, and project governance standardization, improving forecast accuracy and margin visibility for executive decision-making
• Led PSA vendor evaluation and selection (Kantata) to replace manual processes, improving resource utilization tracking and delivery predictability
• Developed business case and annual operating plan for Partner Success function, modeling the cost structure shift from internal delivery to partner-led capacity with delivery assurance governance

Global software and services business at VENDAVO (2023-09 – 2025-04)

Senior Director, Global Partner Success at OPTIMIZELY (2021-03 – 2023-06)

600+ partners influencing ~70% of revenue | Global team: NA, EMEA, APJ

• Built and scaled a global partner delivery assurance model across 600+ implementation and managed services partners, influencing approximately 70% of company revenue
• Established risk management, QBR governance, partner maturity scorecard, and performance accountability that improved delivery predictability and NRR contribution
• Hired and led international team across US, UK, Sweden, and Australia; represented partner delivery risk to executive leadership, influencing prioritization and resource allocation

Senior Director, B2B Partner Success at Insite Software (acquired by Optimizely) (2019-03 – 2021-03)

10 strategic partners | Enterprise delivery | North America

• Managed performance across 10 strategic implementation partners, modernized delivery frameworks for enterprise quality, and served as escalation lead protecting renewals and customer confidence

Digital experience platform, global partner and delivery operations at OPTIMIZELY (2019-03 – 2023-06)

Customer Success Lead | Technical Enablement Practice Lead at SLALOM (2016-09 – 2018-11)

Enterprise consulting

• Led Apple iTunes currency conversion program (South Korea USD to KRW), coordinating 40+ stakeholders across multiple countries for regulatory compliance and payments readiness at launch
• Built Technical Enablement practice from zero to $3M revenue in year one through certified architect recruitment, AWS and Dell Boomi alliances, and sustained billable utilization

Chief Operating Officer at FPX (2013-12 – 2016-02)

120 FTEs | Cross-functional operations | PE exit (HGGC). Promoted from VP Professional Services after stabilizing the services organization. Took full operating accountability across the company.

• Partnered with CEO and board on strategic planning, executive roadmap, and quarterly board reporting cadence
• Built operating rhythm, governance, and financial discipline across all functions in a 120-person organization, improving forecast accuracy, delivery predictability, and margin performance
• Established the operational foundation and process maturity that positioned the company for successful PE acquisition by HGGC

Vice President, Professional Services at FPX (2013-05 – 2013-12)

PS turnaround and P&L recovery | Mid-market to enterprise

• Hired to fix an underperforming services organization. Assessed the team, restructured roles, exited underqualified staff, and brought in talent capable of enterprise-grade delivery
• Rebuilt delivery model, SOW governance, and supporting tools, improving billable utilization and enabling Fortune 500 account wins against larger competitors

Enterprise software | PE exit to HGGC at FPX (2013-05 – 2016-02)

Vice President of Professional Services at MERKLE (2012-06 – 2013-05)

P&L accountability | Delivery quality | Client satisfaction | Fortune 500 retail

• Turned around an exit-risk enterprise account while managing the practice, converting it into the top client reference through delivery rebuild and stakeholder engagement
• Owned commercial governance for services: scoping accuracy, SOW quality, pricing discipline, billable utilization, and margin-protected handoffs from presales to delivery

Enterprise services and digital delivery at MERKLE (2012-06 – 2013-05)

Service Delivery Executive at SUNGARD AVAILABILITY SERVICES (2009-10 – 2012-06)

Data center services | Enterprise accounts

• Led service delivery transformation for UnitedHealth Group, driving approximately 40% account growth through improved reliability, incident reduction, and SOC 2 Type II compliance

Senior Consultant at ACCENTURE (2000-01 – 2005-12)

Technology and Operations | Enterprise Platforms

• Operated across business operations, technical architecture, and client delivery for a middleware platform enabling number portability across local exchange carriers
• Supported Accenture's retained commercial resell model, managing platform operations and enterprise client engagement across the telecom sector

B.S. in Computer Science – University of Michigan-Dearborn