Heather Belisle

Experienced travel professional with a strong background in cruise reservations, customer service, and client relations. Over 6 years of experience helping customers plan and book cruise vacations, managing reservations, and providing personalized service. Proven ability to build strong relationships, solve problems, and deliver exceptional customer experiences. Additional experience as a business owner with strong skills in organization, sales, communication, and independent operations.

Owner & Operator — Tattoo Shop

(2015-01 - 2021-12)

• Successfully owned and operated a customer-focused small business.
• Managed daily operations including scheduling, client consultations, payments, and customer communication.
• Built and maintained a loyal customer base through excellent service and strong relationships.
• Managed business responsibilities including inventory, vendor communication, organization, and administrative tasks.
• Developed strong sales, problem-solving, and time-management skills.

Cruise Travel Agent - Direct Travel Service

(2009-01 - 2015-12)

Cruise Reservations Specialist - Direct Travel Service

(2011-01 - 2015-12)

• Assisted clients with planning and booking cruise vacations based on their preferences, budget, and travel needs.
• Provided cruise recommendations, itinerary information, and personalized vacation options.
• Managed reservations, booking changes, cancellations, and special requests.
• Maintained accurate customer information and ensured a smooth booking experience.
• Built strong client relationships that encouraged repeat business and customer loyalty.

Customer Service Representative - Direct Travel Service

(2009-01 - 2011-12)

• Assisted customers with travel questions, concerns, and general booking support.
• Provided professional and friendly service while resolving customer issues.
• Communicated travel details clearly and ensured customer satisfaction.
• Developed strong customer service and communication skills.

Career Transition

(2021-01)

After successfully owning and operating a business, I took time away from the workforce to focus on family responsibilities. I am now excited to return to the travel industry and bring my cruise knowledge, customer service experience, and passion for creating memorable travel experiences.