Customer service professional
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Customer service professional with a calm, patient communication style and experience supporting clients in high-volume, fast-paced environments. Skilled in de-escalation, accurate documentation, and guiding customers through complex or stressful situations with clarity and professionalism. Fast learner with strong attention to detail, committed to confidentiality and exceptional service.
Lead Creative Designer & Assistant Manager | Hothead Custom T-Shirts -- Vacaville, CA | 2020--Present
Serve as primary customer contact, providing clear explanations of products and processes.
Resolve customer concerns with patience and professionalism.
Perform accurate order entry, database updates, and documentation.
Manage multiple tasks in a fast-paced environment.
Support and train team members to maintain service standards.
Customer Service / Checker | United Market -- San Rafael, CA | 2020--2023
Delivered friendly, efficient service to high-volume customers.
Maintained accuracy, integrity, and professionalism during all transactions.
Supported team operations during peak hours.
Accounting Technician -- Prison Industry Authority (2017--2018)
Managed confidential financial records and sensitive data with exceptional accuracy and discretion.
Processed invoices, reconciled accounts, and maintained error-free documentation in a compliance-driven environment.
Supported internal audits by organizing detailed financial reports and verifying data integrity.
Collaborated with cross-functional teams to ensure timely, compliant workflow operations.
U.S. Army -- Dental Assistant (2009--2011)
Supported patient care with precision,
Counseling & Psychology Coursework (2025--Present)
