Heather Costa

I am a 39 year old mother of two. I currently homeschool my youngest child. I am looking for a fulfilling role where I can use my skills and gain new skills.

Owner/Operator at Wicked Fizz (2024-10 – Present)

• Own and operate a mobile beverage business serving customers at private events, community events, and special occasions
• Deliver exceptional customer service while managing high-volume orders in a fast-paced environment
• Process cash, credit card, and electronic payments accurately
• Coordinate bookings, scheduling, and customer communications
• Manage inventory, ordering, and supply tracking
• Set up and break down event equipment and displays
• Promote the business through social media and community outreach
• Resolve customer questions and concerns professionally
• Maintain organized records and daily business operations

Office Manager at Elmwood Realty (2018-04 – 2023-08)

Office Manager for a property management company. Tasks include; answering a multi line telephone, communicating with tenants for various reasons by phone or email, filling out maintenance requests and tracking them, keeping track of rent payments, receiving rent payments, posting properties for rent on rental listing sites, performing background checks on potential tenants, processing rental applications, verifying renters insurance for all tenants, and preparing leases. Other tasks include accepting incoming packages, sorting mail, accounts receivable, accounts payable, managing payroll for 3 separate companies, tracking employee paid time off/vacations, using Quickbooks desktop to enter expenses and income for 2 separate companies, reconciling bank accounts, ordering office supplies, scanning, copying, and filing.

Crew Member at Dunkin Donuts (2012-07 – 2014-01)

Worked part time as a crew member. My responsibilities consisted of taking and filling orders, customer service, operating a cash register, handling money, stocking and maintaining cleanliness of the store.

Direct Care Worker/Site Supervisor at Irie Transitional Program (2007-02 – 2010-08)

Supervised young women in a group home setting. Some with developmental disabilities and/or behavioral disorders. Scheduled all health related appointments for clients, provided all necessary transportation, helped to teach basic life skills including parenting and budgeting, prepared chore charts, medication tracking sheets and personal files for each client.

Responsible for keeping contact with family members, social workers, and healthcare providers of each client by telephone. I had to keep records of progress for individual clients in the program and decide if any other methods were needed for success in the program. Another responsibility was overseeing the employees of the job site on a daily basis and providing training to new employees when necessary.

Inspector/Collator at Colony Personnel Associates (2004-09 – 2006-04)

Worked full-time for a temp agency with assignments at Oracle Lens inspecting eyeglass lenses for accuracy of prescription, quality control for water bottles manufactured by Cara, Allegra Printing and Imaging- break down bulk shipments of chemically treated paper in preparation for manufacturing booklets.

Cashier at Dave's Marketplace (2002-12 – 2004-05)

Cashier for a grocery store; greeting customers and summarizing daily sales; stock shelves.

General (GED) – Warwick Skills Center (2008-01 – 2008-12)