Heather Earley

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean, and safe work areas with diligent attention to important details. Adapts quickly to new needs and policies. Demonstrated strengths in troubleshooting multiple problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Beauty Advisor - Sephora - North Wales, PA 19454

(2024-07)

• Create a welcoming atmosphere for customers by understanding and meeting their individual needs.
• Bring your creativity, passion, and brand knowledge to every customer interaction.
• Recommend and sell products and services across all areas of the store.
• Introduce customers to our credit card and Beauty Insider program, highlighting the benefits of these loyalty offerings.
• Contribute to the store’s success by making a strong first impression, ensuring the store is clean and well-stocked.
• Foster a winning attitude and help achieve store sales goals by sharing your expertise on Sephora’s policies and standards.
• Assist with special events, promotions, and other priorities as they arise.
• Ensure ethics to sampling policies and handle color matching formulas with care.

Beauty Advisor/ Lead Customer Service Representative - Ulta beauty - North Wales, PA 19454

(2021-10 - 2023-07)

• Greet each guest promptly and warmly as they enter the store.
• Provide friendly, knowledgeable, and courteous service, ensuring it takes priority over other tasks.
• Assess each guest's needs and address questions regarding products and services.
• Contribute to training new cashiers, cross-train fellow associates, and assist in driving loyalty initiatives, such as promoting store credit cards.
• Support store management by handling associate check-ins and check-outs, as well as performing bag checks when needed.
• Serve multiple customers simultaneously while staying calm and composed during busy or peak periods.
• Ensure all guests receive respectful and inclusive treatment.
• Help prevent potential theft by offering excellent guest service and staying alert on the sales floor.
• Organize product displays or arrange merchandise to spotlight sales and promotional events.
• Take responsibility for maintaining overall store cleanliness, including restrooms, cashwrap, backroom, and sales floor.

Sales Associate - Finish Line - North Wales, PA 19454

(2020-08 - 2024-03)

• Resolved concerns using effective communication and conflict management skills combined with expert sales abilities.
• Helped customers navigate store, complete sales, and process returns.
• Increased per-customer revenue by proactively suggesting additional merchandise purchases.
• Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
• Increased revenue with initiative-taking follow-up on previous purchases and maintaining contact with frequent customers.
• Boosted sales consistently, building attractive displays and effectively merchandising products.

Server - Elm Terrace Gardens - Lansdale, PA

(2017-09 - 2018-03)

• Managed needs of numerous tables at once with expert service, using good multitasking and time management abilities to stay on top of demands.
• Assisted kitchen staff with handling high-volume loads, garnishing plates, and preparing simple items like desserts and salads.
• Performed all duties to prepare dining hall for resident meals; dishwasher, reset silverware, and cleared tables.
• Cleaned tables, complete closing duties, and re-stocked tableware and supplies.
• Supported cleanliness targets by addressing the dining room, bathrooms, and other areas during and at end of each shift.
• Enhanced establishment reputation for customer service, handling all guest needs with an upbeat attitude and attention to detail.

Pet Sitter - Neighbors in the community - Montgomery County, PA

(2018-06)

• Provide in-home daytime, evening, and overnight pet care which includes dog walks, providing meals, giving treats, refilling water bowls, cleaning litter boxes, play time, administering oral and topical medications, and checking in with clients after each visit.
• Provide house sitting duties such as collecting mail, newspapers and packages, watering plants, putting garbage/recycling bins out on designated days.
• Conduct new client meetings which consist of meeting pets and owners, gathering pet information, discussing details of the service, answering questions, and discussing arrangements for getting in the house.

Montgomery County Community College (2019-08 - 2021-08)

Bachelor's of Arts - Psychology - Temple University (2022 - 2024-12)