Heather Klein

With over ten years dedicated to the field of eLearning, my journey has shaped me into a professional adept at transforming complex educational challenges into engaging learning experiences. My diverse design roles have centered on leading course development initiatives and ensuring exceptional instructional quality and innovation. My expertise in user experience, course development and Quality Matters (QM), have been instrumental in my contributions as a seasoned instructional designer.

There, alongside working with SMEs and dynamic team members, I have collaborated to produce educational curriculum and courses, meeting customer needs with innovation and academic integrity. These experiences reflect my commitment to fostering impactful educational solutions in continuing and higher education.

Instructional Design Manager - American College of Lifestyle Medicine

(2020-04 - 2024-08)

• Oversee and create effective and creative learning experiences using eLearning authoring tools (Articulate Storyline) for the development of all continuing education course offerings.
• Ensure that instructional design projects adhere to established standards and best practices including accessibility and Quality Matters.
• Manage multiple instructional design projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Collaborate with stakeholders to gather requirements, define project scope, and ensure alignment with organizational goals.
• Effectively communicate project progress, challenges, and solutions to stakeholders.
• Conduct quality reviews of instructional materials to ensure accuracy, effectiveness, and accessibility.
• Implement continuous improvement initiatives to enhance the quality of instructional design outputs.

Content Specialist - Instructional Design - Pearson

(2018-01 - 2020-04)

• Works with the Content Services team to designing and develop educational solutions based upon client needs.
• Working collaboratively in a dynamic and collaborative team to produce quality educational curriculum and courses.
• Actively engaging and collaborating with subject matter experts, academics and other stakeholders, a well as colleagues, often remotely, during the design and development of programs and courses.

Instructional Designer - CSU Shiley Institute for Palliative Care at CSUSM

(2016-02 - 2020-04)

Served as a freelance Instructional Designer. Responsible for course design, implementation, and innovation inside Canvas LMS. Collaborated with faculty and subject matter experts in designing both instructor led and web-based content that supported the institutions learning objectives.

eLearning Instructional Design Consultant - Heather Klein Instructional Design

(2016 - 2020)

Works to develop, design, and enhance online course materials for educational institutions. Collaborates with industry leaders and subject matter experts in designing both instructor led and web-based content that supports adult learning theories and today’s highest level of innovation and interactivity.

Instructional Designer - Vector Solutions Casinos

(2018-01 - 2018-09)

eLearning Development Instructional Designer - Pacific College of Health and Science

(2013 - 2018)

eLearning Development and Instructional Design

Instructional Designer - National University

(2016-02 - 2016-10)

Lead Learning and Development Specialist - Bridgepoint Education

(2009-09 - 2011-09)

Academic Affairs Manager - University of Phoenix

(2000 - 2005)

Academic Affairs Coordinator - University of Phoenix

(1995-01 - 2000-01)

Master of Arts - Non-Profit/Public/Organizational Management - University of Phoenix (2001 - 2004)

Bachelor of Arts - Family and Consumer Sciences/Human Sciences Business Services - University of Phoenix (1998 - 2000)