Heather Needham

Medical Billing & Coding professional with knowledge of medical terminology, ICD-10-CM, CPT, HCPCS, EHR/EMR systems, medical records, insurance verification, and healthcare data entry. Detail-oriented and experienced with computer-based systems, data entry, order processing, and maintaining accurate information. Proficient in Microsoft Excel, Microsoft PowerPoint, typing, and electronic record systems. Authorized to work in the US for any employer

Team Member/Cashier at Tractor Supply (2024-06 – Present)

• Stocked shelves and threw feed efficiently, ensuring product availability and organized displays for customers using strong manual labor skills.
• Assisted customers with finding, carrying, and loading products into vehicles, enhancing customer satisfaction and demonstrating excellent customer service skills.
• Completed online orders accurately and filled propane tanks safely, maintaining compliance with safety standards and improving order fulfillment efficiency.
• Operated forklifts and performed heavy lifting to move inventory, supporting store operations and maintaining a safe, orderly environment.
• Maintained product knowledge and directed customers to information, providing informed recommendations and improving the overall shopping experience.
• Processed cashier transactions and kept register areas clean, orderly, and clear for safety, ensuring smooth and secure checkout experiences.
• Cleaned and maintained the pet wash and watered plants, contributing to store cleanliness and positive customer impressions.

Key Carrier/Sales Associate at Dollar General (2021-12 – 2022-09)

• Stocked shelves and reset displays, ensuring products were organized and accessible to increase sales and improve store presentation.
• Processed cashier transactions and handled money accurately, maintaining register integrity and providing efficient customer service.
• Assisted customers in finding items and resolving inquiries, enhancing customer satisfaction and supporting repeat business.
• Checked in vendors and requested credits for items not received, ensuring accurate inventory and reducing shrinkage.
• Performed administrative duties and maintained cleanliness throughout the store, supporting daily operations and a safe shopping environment.

Head Cake Decorator at Meijer (2017-03 – 2018-05)

• Accepted and managed customer cake orders in person, by phone, and online, ensuring detailed planning for color, theme, and size to meet customer expectations.
• Monitored and maintained stock of cakes, breads, donuts, cookies, and thaw-and-sell items, alerting management to inventory needs for continuous product availability.
• Oversaw bakery staff, consulted with management on process improvements, and trained team members to achieve bakery and company goals efficiently.
• Decorated and prepared an average of 21 quarter-sheet cakes and at least 48 dessert cakes per shift, consistently praised for speed and accuracy.
• Arranged and stocked department displays for holidays and events, enhancing visual appeal and driving seasonal sales.

Cake Decorator at Walmart (2016-09 – 2017-02)

• Accepted and managed customer cake orders in person, by phone, and online, assisting with detailed planning to ensure customer satisfaction.
• Monitored and maintained stock of cakes and thaw-and-sell items, alerting management to inventory needs for consistent product availability.
• Decorated cakes to customer specifications, confirming order details and making adjustments to guarantee accuracy and satisfaction.
• Praised by management for efficiency and minimal supervision, arranged and stocked displays for holidays and events to boost sales.
• Maintained clean and current floor setups, rotated stock, and broke down skids to ensure a safe, organized, and fully stocked freezer.

Billing Representative at Startek (2016-03 – 2016-09)

• Assist customers with any billing questions
• edit customer profile and account information, as needed
• Answer inbound calls
• Navigate through multiple screens/windows/programs
• maintain clear communication
• maintain clear call records
• schedule technician appointments
• handle customer escalations in a calm and empathetic manner
• communicate with other departments on the customer's behalf

Certificate in Medical Billing & Coding – DeVry University-Chicago (2022-09 – 2023-10)

Unfinished in Graphic Design – University of Cincinnati Clermont College (2008-08 – 2009-07)

High School Diploma in Interactive Multimedia – Live Oak High School (2008 – 2008)