Heather Reeder

I’m a heart-forward, detail-loving behavioral-health human who has spent the last 7+ years helping people feel safe, supported, and actually seen in substance-use and mental-health treatment settings. I’m the girl who can calm a crisis, fix a chart, answer three phones, and still crack a joke that makes someone breathe again. People call me “the calm in the storm” — but let’s be honest, I’m also the cheerleader of the clinic, the one who brings warmth, humor, and structure to the chaos.

I’m great with EMRs, documentation, and accuracy, and while I haven’t used Salesforce yet, I’m already diving into tutorials because if I’m going to do something, I’m going to show up ready. I completed my SMART Recovery Facilitator Certification in May 2026, and I’m finishing my Peer Recovery Specialist Certification exam next. I love learning, I love people, and I love making the office feel like the one steady, welcoming place in someone’s very messy day.

MY MISSION My mission is simple: help people get the care they deserve, with compassion, clarity, and zero judgment. This isn’t just a job for me — it’s my purpose in life. I believe healing happens when someone feels safe enough to exhale, and I show up every day with that energy.

Whether I’m updating charts, fixing data errors, supporting admissions, or helping a patient through a shaky moment, I do it with heart, humor, and urgency. I’m here to make care smoother, communication clearer, and people’s lives a little lighter — one accurate chart, one kind interaction, one steady moment at a time.

Medical Receptionist at AMS of Delaware (2022 – 2026)

• Served as the first point of contact for patients, providing calm, compassionate support during intake, crises, and high-stress moments.
• Managed multi-line phones, scheduling, payments, and EMR documentation with accuracy and confidentiality.
• Reviewed and updated patient records with a focus on data integrity and compliance.
• Supported patients in crisis using trauma-informed communication, grounding techniques, and well-timed humor to reduce anxiety.
• Collaborated with clinical and nursing teams to maintain smooth patient flow and clear communication.
• Facilitated a monthly Art Therapy Group, creating a safe space for emotional expression and connection.
• Recognized by patients and staff as the “clinic cheerleader,” consistently boosting morale with kindness, creativity, and steady support.

Administrative Assistant at New Directions Treatment Services (1998 – 2000)

• Managed patient charts, intake packets, and HIPAA-compliant documentation for a high-volume MAT program.
• Coordinated scheduling and communication between clinicians, nurses, and administrative staff.
• Provided emotional support to clients navigating withdrawal, anxiety, or uncertainty.
• Known for bringing order, humor, and humanity into a fast-paced, high-stress environment.

A.S. in Office Administration – Goldey-Beacom College (1993 – 1995)